Mid-2012 MacBook Pro running very slow
Hi
Would appreciate any help with this. I have run a check with Etre and pasted the report below. I will follow the advice within it but any further insights on what I might do to speed things up would be much appreciated. Startup after a Restart can take 30 minutes or more and the speed once started is very variable - generally very slow after startup but then a little faster.
Thanks in advance!
EtreCheck version: 3.4.6 (460)
Report generated 2017-11-17 14:22:32
Download EtreCheck from http://etrecheck.com
Runtime: 25:06
Performance: Poor
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Computer is too slow
Hardware Information: ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless:
en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 602
Video Information: ⓘ
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1280 x 800
Display 1280 x 1024 @ 60 Hz
Disk Information: ⓘ
APPLE HDD HTS547550A9E384 disk0: (500.11 GB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB
(disk0s2) <not mounted>
[CoreStorage Container]: 499.25 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted>
[Recovery]: 650 MB
MATSHITADVD-R
UJ-8A8
()
USB Information: ⓘ
USB20Bus
hub_device
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB30Bus
Telink Wireless Receiver
MOSART Semi. 2.4G Keyboard Mouse
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Macintosh HD (disk1 - Journaled HFS+) /
[Startup]: 498.88 GB (70.16 GB free)
Encrypted AES-XTS (Unlocked)
Physical disk: disk0s2 499.25 GB Online
System Software: ⓘ
Operating system information not found!
Clean up: ⓘ
/Library/LaunchAgents/com.intego.commonservices.integomenu.plist
/Library/Intego/commonservices.bundle/Contents/MacOS/IntegoMenu.app/Contents/Mac OS/IntegoMenu
Executable not found!
/Library/LaunchAgents/com.intego.commonservices.taskmanager.plist
/Library/Intego/TaskManager/TM_Notifier.app/Contents/MacOS/TM_Notifier
Executable not found!
/Library/LaunchAgents/com.intego.commonservices.uninstaller.plist
/Library/Intego/Intego Uninstaller.app/Contents/MacOS/Intego Uninstaller
Executable not found!
/Library/LaunchDaemons/com.adobe.versioncueCS3.plist
/Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d
Executable not found!
/Library/LaunchDaemons/com.intego.commonservices.daemon.integod.plist
/Library/Intego/integod
Executable not found!
/Library/LaunchDaemons/com.intego.commonservices.daemon.taskmanager.plist
/Library/Intego/TaskManager/TaskManagerDaemon
Executable not found!
/Library/LaunchDaemons/com.intego.commonservices.icalserver.plist
/Library/Intego/IntegoiCalServer
Executable not found!
/Library/LaunchDaemons/com.intego.commonservices.metrics.kschecker.plist
/Library/Intego/im_ks_tool
Executable not found!
~/Library/LaunchAgents/Orange Mobile Broadband
/Applications/Orange Mobile Broadband.app/Launcher.app/Contents/MacOS/Launchd Skript
Executable not found!
com.adobe.ARM.[...].plist
/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto
Executable not found!
10 orphan files found. [Clean up]
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.sophos.kext.oas (9.6.53 - SDK 10.11) [Lookup]
[loaded] com.sophos.nke.swi (9.6.52 - SDK 10.11) [Lookup]
/System/Library/Extensions
[not loaded] com.Logitech.driver.HIDDevices (2.1.3) [Lookup]
[not loaded] com.detto.iokit.M2MantiClassic (2.11) [Lookup]
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Lookup]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Lookup]
Startup Items: ⓘ
HWNetMgr: Path: /Library/StartupItems/HWNetMgr
Startup items no longer function in OS X Yosemite or later
System Launch Agents: ⓘ
[failed] com.apple.assistant_service.plist (Apple, Inc. - installed 2017-10-25)
[not loaded] 8 Apple tasks
[loaded] 178 Apple tasks
[running] 101 Apple tasks
System Launch Daemons: ⓘ
[failed] com.apple.updateEFIDesktopPicture-apfs.plist (Apple, Inc. - installed 2017-10-25)
[not loaded] 40 Apple tasks
[loaded] 168 Apple tasks
[running] 122 Apple tasks
Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[loaded] com.hp.help.tocgenerator.plist (? 11d191c4 a5335bcc - installed 2013-03-09) [Lookup]
[failed] com.intego.commonservices.integomenu.plist (? 65446fbf 0 - installed 2013-12-13) [Lookup] - /Library/Intego/commonservices.bundle/Contents/MacOS/IntegoMenu.app/Contents/Ma cOS/IntegoMenu: Executable not found!
[loaded] com.intego.commonservices.taskmanager.plist (? f6ef294 0 - installed 2013-11-12) [Lookup] - /Library/Intego/TaskManager/TM_Notifier.app/Contents/MacOS/TM_Notifier: Executable not found!
[failed] com.intego.commonservices.uninstaller.plist (? 98ad168c 0 - installed 2013-12-04) [Lookup] - /Library/Intego/Intego Uninstaller.app/Contents/MacOS/Intego Uninstaller: Executable not found!
[loaded] com.oracle.java.Java-Updater.plist (? 1d5fa078 be93c7fb - installed 2017-08-01) [Lookup]
[running] com.rim.BBAlbumArtCacher.plist (? e61f56c4 48cbefc8 - installed 2012-02-08) [Lookup]
[running] com.rim.BBLaunchAgent.plist (? dcf2726d 325bafa3 - installed 2012-02-24) [Lookup]
[running] com.sophos.agent.plist (Sophos - installed 2017-09-27) [Lookup]
[running] com.sophos.uiserver.plist (Sophos - installed 2017-09-27) [Lookup]
[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2012-09-27) [Lookup]
Launch Daemons: ⓘ
[running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[failed] com.adobe.fpsaud.plist (? 2afb3af7 6cf41d3c - installed 2016-04-16) [Lookup]
[loaded] com.adobe.versioncueCS3.plist (? ed9c4db4 0 - installed 2008-11-03) [Lookup] - /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d: Executable not found!
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-16)
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]
[failed] com.intego.commonservices.daemon.integod.plist (? db610625 0 - installed 2013-11-12) [Lookup] - /Library/Intego/integod: Executable not found!
[failed] com.intego.commonservices.daemon.taskmanager.plist (? 1cb4eccf 0 - installed 2013-11-12) [Lookup] - /Library/Intego/TaskManager/TaskManagerDaemon: Executable not found!
[loaded] com.intego.commonservices.icalserver.plist (? d4ed509f 0 - installed 2013-11-12) [Lookup] - /Library/Intego/IntegoiCalServer: Executable not found!
[failed] com.intego.commonservices.metrics.kschecker.plist (? 738eb69 0 - installed 2013-11-12) [Lookup] - /Library/Intego/im_ks_tool: Executable not found!
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-11-17) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-04-11) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-12) [Lookup]
[running] com.rim.BBDaemon.plist (? 9f895e8a b21e1422 - installed 2012-02-08) [Lookup]
[loaded] com.sharpcast.xfsmond.plist (? 7b269f66 0 - installed 2013-01-30) [Lookup]
[running] com.sophos.common.servicemanager.plist (Sophos - installed 2017-09-27) [Lookup]
[loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2012-09-27) [Lookup]
User Launch Agents: ⓘ
[not loaded] Orange Mobile Broadband (? a01cd4fa 0 - installed 2011-11-11) [Lookup] - /Applications/Orange Mobile Broadband.app/Launcher.app/Contents/MacOS/Launchd Skript: Executable not found!
[failed] com.adobe.ARM.[...].plist (? 560d19c8 0 - installed 2013-11-18) [Lookup] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[loaded] com.cisco.videoguard8.plist (Shell Script e4704a32 - installed 2017-10-25)
[loaded] com.cisco.videoguard8.uninstall.plist (Shell Script 9d5349f2 - installed 2017-10-25)
[running] com.cisco.videoguardmonitor.plist (Shell Script 27f44165 - installed 2017-10-25)
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-03-16) [Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-30) [Lookup]
[running] com.hp.devicemonitor.plist (HP Inc. - installed 2017-11-17) [Lookup]
[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-11-17) [Lookup]
[running] com.spotify.webhelper.plist (Spotify - installed 2017-11-03) [Lookup]
User Login Items: ⓘ
Google Drive Application
(/Applications/Google Drive.app)
Microsoft AU Daemon Application (? 0 - installed 2015-04-08)
(/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)
iTunesHelper Application (? 0 - installed 2017-11-09)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Microsoft Database Daemon Application
(/Applications/Microsoft Office 2008/Office/Microsoft Database Daemon.app)
Dropbox Application
(/Applications/Dropbox.app)
LCCDaemon Application
(/Library/Application Support/Logitech/LCCDaemon.app)
AdobeResourceSynchronizer Application
(/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Support/AdobeResourceSynchronizer.app)
AdobeResourceSynchronizer Application
(/Applications/Adobe Reader 8/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Calendar Application
(/Applications/Calendar.app)
HP Device Monitor SMLoginItem - Hidden (HP Inc. - installed 2017-11-17)
(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpe rs/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)
Internet Plug-ins: ⓘ
JavaAppletPlugin: Java 8 Update 141 build 15 (installed 2017-08-01) Check version
FlashPlayer-10.6: 21.0.0.226 (installed 2016-04-22) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-10-25)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-17) [Lookup]
AdobePDFViewer: 18.009.20044 (installed 2017-11-17) [Lookup]
Flash Player: 21.0.0.226 (installed 2016-04-22) Outdated! Update
NP_2020Player_IKEA: 5.0.94.1 (installed 2012-09-28) [Lookup]
OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-18) [Lookup]
RealPlayer Plugin: Unknown (installed 2013-03-09) [Lookup]
Silverlight: 5.1.30514.0 (installed 2014-12-15) [Lookup]
iPhotoPhotocast: 6.0 (installed 2013-03-09)
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26) [Lookup]
3rd Party Preference Panes: ⓘ
Adobe Version Cue CS3 (installed 2013-03-09) [Lookup]
Flash Player (installed 2016-04-16) [Lookup]
Java (installed 2017-08-01) [Lookup]
Logitech Control Center (installed 2013-03-09) [Lookup]
Time Machine: ⓘ
Time Machine information requires OS X 10.8 "Mountain Lion" or later.
Top Processes by CPU: ⓘ
17%
Microsoft Word
13%
WindowServer
9%
SophosScanD
5%
kernel_task
5%
SophosUIServer
Top Processes by Memory: ⓘ
917 MB kernel_task
415 MB SophosScanD
238 MB Microsoft Word
206 MB com.apple.WebKit.WebContent
202 MB Dropbox
Virtual Memory Information: ⓘ
2.23 GB
Available RAM
49 MB Free RAM
5.77 GB
Used RAM
2.18 GB
Cached files
14 MB Swap Used
Software installs (last 30 days): ⓘ
Todoist: 7.0.5 (installed 2017-11-05)
HP Easy Scan: 1.9.1 (installed 2017-11-07)
Adobe Acrobat Reader DC (18.009.20044):
(installed 2017-11-17)
Microsoft AutoUpdate:
(installed 2017-11-17)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2017-11-17 12:42:38 WindowServer Crash [Open]
Cause: StartTime:2017-11-17 01:12:12
GPU:IG
MetalDevice for accelerator(0x3723): 0x7fe6b348a8b8 (MTLDevice: 0x7fe6b400a200)
IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/IGPU@2/AppleIntelFramebuf fer@1
IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/IGPU@2/AppleIntelFramebuf fer@0
validateTextureDimensions:759: failed assertion `MTLTextureDescriptor has height (64322) greater than the maximum allowed size of 16384.'
2017-11-17 12:39:32 Microsoft Excel.app High CPU use [Open] [Details]
2017-11-17 09:07:48 Microsoft Entourage.app Hang [Open]
2017-11-17 08:51:59 quicklookd.app Crash [Open]
Cause: quicklookd seems struck trying to quit, crashing
abort() called
2017-11-17 08:45:46 Adobe Acrobat Reader DC.app Hang [Open]
2017-11-17 08:37:07 RimAlbumArtDaemon High CPU use [Open] [Details]
MacBook Pro (13-inch Mid 2012), iOS 10.3.3