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Question: downloaded epson printer software update but not cannot print

I download an Epson printer software update on 11/10 but now my printer immediately goes to "pause" and states "encryption credentials have expired." Its only affecting my mac as I can print on other computers (microsoft). I've uninstalled on my mac, reinstalled the printer, checked certificates, etc but nothing fixes the issue. Please help!

iMac, macOS High Sierra (10.13.1)

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I had this issue too. I resolved it by deleting the printer then adding it back. When adding a printer you have a choice of secure AirPrint or AirPrint. If you haven't set up a secure connection you will get the "encryption" error and your document won't print. Select AirPrint instead and everything works fine.

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Dec 4, 2017 3:11 PM in response to robertfromplantation In response to robertfromplantation

I had this issue too. I resolved it by deleting the printer then adding it back. When adding a printer you have a choice of secure AirPrint or AirPrint. If you haven't set up a secure connection you will get the "encryption" error and your document won't print. Select AirPrint instead and everything works fine.

Dec 4, 2017 3:11 PM

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Dec 10, 2017 10:27 AM in response to dcam In response to dcam

Update: I ended up updating the printer firmware by downloading from their support website, and then reset the printer based on this: If you can't print from your Mac or iOS device - Apple Support. This helped me to see the Airprint option and was able to select that and can now print. Thanks

Dec 10, 2017 10:27 AM

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Question: downloaded epson printer software update but not cannot print