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downloaded epson printer software update but not cannot print

I download an Epson printer software update on 11/10 but now my printer immediately goes to "pause" and states "encryption credentials have expired." Its only affecting my mac as I can print on other computers (microsoft). I've uninstalled on my mac, reinstalled the printer, checked certificates, etc but nothing fixes the issue. Please help!

iMac, macOS High Sierra (10.13.1)

Posted on Nov 17, 2017 6:37 AM

Best reply

kmyers741

Level 1

14 points

Posted on Dec 4, 2017 3:11 PM

I had this issue too. I resolved it by deleting the printer then adding it back. When adding a printer you have a choice of secure AirPrint or AirPrint. If you haven't set up a secure connection you will get the "encryption" error and your document won't print. Select AirPrint instead and everything works fine.

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downloaded epson printer software update but not cannot print

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