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Question: I just got a I watch and I can’t hear my calls over the watch and the mickey stop working what can I do to fix this problem?

Iwatch won’t work on calls or mickey won’t say the time.

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Question marked as Apple Recommended
Answer:
Answer:

Hi


Not hearing calls


The following steps may help:


If you have not yet done so, update your iPhone and Apple Watch to the latest compatible software versions, starting with your iPhone:


To adjust the volume on your Apple Watch, follow the instructions here:


To adjust the volume during calls, follow the instructions here:


Unpair your iPhone from a Bluetooth headset, if one is presently paired to it.


If you are using a case or other protective accessory on your Apple Watch, then it may help to remove it.


Check the speaker port for any wrapping or debris:


Restart both your iPhone and your Apple Watch, turning both devices off together, then restarting your iPhone first:

Mickey Mouse watch face


In addition to the steps above, to use the Mickey Mouse or Minnie Mouse watch faces with their Tap to Speak Time feature, follow these steps:


  • Select the Mickey Mouse or Minnie Mouse watch face:

    Customize your watch face

  • Check that Tap to Speak Time is enabled:

    On your iPhone, in the Watch app, go to: My Watch > Sounds & Haptics - turn on Tap to Speak Time.

  • When viewing the time on your watch, swipe up on the display to open Control Centre:

    Check that Silent Mode is not enabled:

  • Ensure that your Apple Watch has access to Wi-Fi:
    • Check that your Apple Watch is connected to your iPhone via Bluetooth and that your iPhone is connected to Wi-Fi.
    • Or, if your iPhone is not currently connected via Bluetooth, check that your watch has connected to a trusted Wi-Fi network as a fallback.
    • About Bluetooth and Wi-Fi on Apple Watch - Apple Support
  • Place your Apple Watch on the charger, connected to power.
  • Wait for around 15 minutes (it may take significantly longer) for the voices to download to your watch.
  • Test by waking the display and then tapping on the watch face.


If the feature still does not work as expected, then the following steps may help:


Remove the watch face from the collection on your Apple Watch:


Close the Watch app and restart both your iPhone and your Apple Watch:

  • On your iPhone: double-click the Home button, then swipe up on the Watch app preview.
  • Turn both devices off together, then restart your iPhone first:


Add the watch face back to the collection on your Apple Watch and repeat the first set of steps again:


More information:

Hear Mickey Mouse or Minnie Mouse speak the time - Apple Support


Both


If either issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


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Question marked as Apple Recommended

Nov 17, 2017 7:11 AM in response to Ferny2408 In response to Ferny2408

Hi


Not hearing calls


The following steps may help:


If you have not yet done so, update your iPhone and Apple Watch to the latest compatible software versions, starting with your iPhone:


To adjust the volume on your Apple Watch, follow the instructions here:


To adjust the volume during calls, follow the instructions here:


Unpair your iPhone from a Bluetooth headset, if one is presently paired to it.


If you are using a case or other protective accessory on your Apple Watch, then it may help to remove it.


Check the speaker port for any wrapping or debris:


Restart both your iPhone and your Apple Watch, turning both devices off together, then restarting your iPhone first:

Mickey Mouse watch face


In addition to the steps above, to use the Mickey Mouse or Minnie Mouse watch faces with their Tap to Speak Time feature, follow these steps:


  • Select the Mickey Mouse or Minnie Mouse watch face:

    Customize your watch face

  • Check that Tap to Speak Time is enabled:

    On your iPhone, in the Watch app, go to: My Watch > Sounds & Haptics - turn on Tap to Speak Time.

  • When viewing the time on your watch, swipe up on the display to open Control Centre:

    Check that Silent Mode is not enabled:

  • Ensure that your Apple Watch has access to Wi-Fi:
    • Check that your Apple Watch is connected to your iPhone via Bluetooth and that your iPhone is connected to Wi-Fi.
    • Or, if your iPhone is not currently connected via Bluetooth, check that your watch has connected to a trusted Wi-Fi network as a fallback.
    • About Bluetooth and Wi-Fi on Apple Watch - Apple Support
  • Place your Apple Watch on the charger, connected to power.
  • Wait for around 15 minutes (it may take significantly longer) for the voices to download to your watch.
  • Test by waking the display and then tapping on the watch face.


If the feature still does not work as expected, then the following steps may help:


Remove the watch face from the collection on your Apple Watch:


Close the Watch app and restart both your iPhone and your Apple Watch:

  • On your iPhone: double-click the Home button, then swipe up on the Watch app preview.
  • Turn both devices off together, then restart your iPhone first:


Add the watch face back to the collection on your Apple Watch and repeat the first set of steps again:


More information:

Hear Mickey Mouse or Minnie Mouse speak the time - Apple Support


Both


If either issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


Nov 17, 2017 7:11 AM

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User profile for user: Ferny2408

Question: I just got a I watch and I can’t hear my calls over the watch and the mickey stop working what can I do to fix this problem?