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Question: The today menu stuck.

The today menu right beside the notification menu is stuck and the demo videos for the different thing you can do with a macbook trackpad in the settings are also frozen... i am using an early 2014 macbook air with mac os high sierra 10.13.1.. this problem isnt because of high sierra because it still persisted when i was using yosemite... can anyone please help? switching user accounts also makes it work but it never works in the admin account..

MacBook Air, OS X Mavericks (10.9.3)

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Nov 18, 2017 4:06 AM in response to CT In response to CT

These are the etrecheck results..

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-18 17:35:21

Download EtreCheck from

Runtime: 3:23

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Other problem


the today menu crashing

Hardware Information:

MacBook Air (13-inch, Early 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir6,2

1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core

4 GB RAM Not upgradeable


2 GB DDR3 1600 MHz ok


2 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 186

iCloud Quota: 3.87 GB available

Video Information:

Intel HD Graphics 5000 - VRAM: 1536 MB

Color LCD 1440 x 900

Disk Information:

APPLE SSD SD0128F disk0: (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 121.12 GB

USB Information:


Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Microsoft Microsoft® Nano Transceiver v1.0

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 121.12 GB (50.46 GB free)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 121.12 GB (50.46 GB free)

(disk1s2) <not mounted> [Preboot]: 121.12 GB

Physical disk: disk0s2 121.12 GB

(disk1s3) <not mounted> [Recovery]: 121.12 GB

Physical disk: disk0s2 121.12 GB

(disk1s4) /private/var/vm [VM]: 121.12 GB

Physical disk: disk0s2 121.12 GB

System Software:

macOS High Sierra 10.13.1 (17B48) - Time since boot: less than an hour


Mac App Store and identified developers

Kernel Extensions:


[not loaded] net.semaja2.kext.insomnia (2.1.7 - SDK 10.9) [Lookup]

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.0.18) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.0.18) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.0.18) [Lookup]

[loaded] org.virtualbox.kext.VBoxUSB (5.0.18) [Lookup]


[loaded] (2.0 - SDK 10.12) [Lookup]

[loaded] com.malwarebytes.mbam.rtprotection (3.1 - SDK 10.12) [Lookup]

System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 187 Apple tasks

[running] 93 Apple tasks

System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 187 Apple tasks

[running] 107 Apple tasks

Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-05-09) [Lookup]

[running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-11-03) [Lookup]

[loaded] (? 948cec3b be93c7fb - installed 2017-03-30) [Lookup]

Launch Daemons:

[loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2017-06-28) [Lookup]

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-05-09) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-05-09) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-26) [Lookup]

[not loaded] (? 1963bf56 0 - installed 2017-11-05)

[running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-11-03) [Lookup]

[running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-11-03) [Lookup]

[loaded] (Shell Script e3fefdd2 - installed 2017-03-30) [Lookup]

[not loaded] org.virtualbox.startup.plist (Shell Script 700b9385 - installed 2017-06-28) [Lookup]

User Launch Agents:

[running] com.coconut-flavour.coconutBattery-Menu.plist (Christoph Sinai - installed 2017-10-03) [Lookup]

[loaded] (Google, Inc. - installed 2017-09-28) [Lookup]

[not loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2017-06-28) [Lookup]

User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2017-11-05)


Internet Plug-ins:

FlashPlayer-10.6: (installed 2017-11-16) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-15) [Lookup]

AdobePDFViewer: 18.009.20044 (installed 2017-11-15) [Lookup]

Flash Player: (installed 2017-11-16) [Lookup]

Unity Web Player: UnityPlayer version 5.0.3f2 (installed 2015-06-12) [Lookup]

JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-03-30) Check version

User internet Plug-ins:

Google Earth Web Plug-in: 7.1 (installed 2013-10-08) [Lookup]

3rd Party Preference Panes:

Flash Player (installed 2017-10-26) [Lookup]

Java (installed 2016-12-13) [Lookup]

Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 121.12 GB Disk used: 70.66 GB



Total size: 3.53 GB

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 3.53 GB < (Disk used 70.66 GB X 3)

Top Processes by CPU:


10% WindowServer

9% Safari

6% kernel_task


Top Processes by Memory:

543 MB kernel_task

228 MB

117 MB Safari

73 MB

63 MB WindowServer

Top Processes by Network Use:

Input Output Process name

23 KB 14 MB nsurlsessiond

1 MB 191 KB

6 KB 11 KB apsd

6 KB 5 KB mDNSResponder

7 KB 2 KB cloudd

Top Processes by Energy Use:


12.14 WindowServer

7.86 Safari


1.80 hidd

Virtual Memory Information:

1.52 GB Available RAM

41 MB Free RAM

2.48 GB Used RAM

1.48 GB Cached files

0 B Swap Used

Software installs (last 30 days):

MacKeeper: (installed 2017-11-01)

MacKeeper: (installed 2017-11-01)

Andy: 46.1.108 (installed 2017-11-01)

Malwarebytes for Mac: (installed 2017-11-03)

Adobe Acrobat Reader DC (18.009.20044): (installed 2017-11-15)

Adobe Flash Player: (installed 2017-11-16)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):

2017-11-17 16:06:00 High CPU use [Open] [Details]

2017-11-16 17:11:36 Software Crash [Open]

Cause: objc_msgSend() selector name: productKey

Files deleted by EtreCheck:

2017-11-14 15:23:35 - ~/Library/LaunchAgents/ArduinoCreateAgent.plist - Unknown

Nov 18, 2017 4:06 AM

Reply Helpful

Nov 18, 2017 4:22 AM in response to CT In response to CT

yes this behaviour persists in safe mode... and the only things that work are the night shift and the do not disturb... they work without the safe mode too... i have tried switching accounts that makes the today menu work too... and i also have a corrupt guest account.. can you help me with that too?

Nov 18, 2017 4:22 AM

Reply Helpful

Nov 18, 2017 6:10 AM in response to samy9560 In response to samy9560

Since everything works in other accounts, you gotta wonder if some software you are running in the admin account is causing this. For example, maybe it's the coconut thing. A "corrupt guest account" - what does that mean? It is a strange sounding problem and hints at a corruption in your disk or your system. Have you verified the disk with Disk Utility?

Nov 18, 2017 6:10 AM

Reply Helpful

Nov 18, 2017 9:40 PM in response to samy9560 In response to samy9560

So the grey lines are gone but now it has a thick black line in between the symbol... and it still asks me a password to log in to the guest account...

i am unable to insert the pic which i dont know why but i wish that the description helps...

Nov 18, 2017 9:40 PM

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User profile for user: samy9560

Question: The today menu stuck.