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Question: Unable to enter one-time pass number for downloads

I have an iMac with 10.10.5 OS and an iPhone 6s with iOS 10.3.3 . I tether my iMac to my iPhone. I changed my password, but now when I try to download the new version of iTunes or a new print driver used on my iMac, I get the one-time pass number sent to me but I have not been able to enter it. What am I doi

iMac, OS X Yosemite (10.10.5)

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Nov 17, 2017 11:29 AM in response to Jim48 In response to Jim48

Are you referring to the code for 2-factor authorization to sign into your Apple ID?

Can you provide a screenshot? Cover any personal info.

Late 2012 Mac mini, macOS 10.13.1;  Watch S3, watchOS 4.1; iPad Air 2 & iPhone 6+, iOS 11.1; TV 4th Gen, tvOS 11.1;  Airport Express

Nov 17, 2017 11:29 AM

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Nov 17, 2017 2:27 PM in response to Dah•veed In response to Dah•veed

I don't have a shot of it right now, but it happened again when I tried to download an update for an HP printer driver from the App Store update screen. When I hit the update button, I get the request for my id and password on the screen of my iMac, but then it states that I need a six-digit validation number. Since I tether my computer through my iPhone to get internet service, a beep occurs on my phone, after I ask for the download, asking me to allow Apple to certify my location. I allow them to do so. Then I receive a six-digit validation code. But nowhere on my iMac screen do I have a box show up that allows me to enter the six-digit number. Is it the age of my computer (iMac purchased in Feb. of 2008), the version of the OS (10.10.5 - can't get the new one as I have insufficient RAM), or something else. Thanks for responding to my question.

Nov 17, 2017 2:27 PM

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Question: Unable to enter one-time pass number for downloads