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Question: High Sierra issue

Since having the new mac OS High Sierra, my macbook is slow, overheats and just annoying to use. Any idea on how to solve this? Would it be an option to somehow get the previous mac OS on it ?

MacBook Air, macOS High Sierra (10.13.1)

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Nov 17, 2017 9:28 AM in response to hkmlla In response to hkmlla

You can revert to a previous OS but you need to erase and install. This will wipe the disk and all your data, so be sure to have a backup.

But first, you may want to sort out what's wrong. You can run EtreCheck. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

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Nov 17, 2017 9:28 AM in response to hkmlla In response to hkmlla

You can revert to a previous OS but you need to erase and install. This will wipe the disk and all your data, so be sure to have a backup.

But first, you may want to sort out what's wrong. You can run EtreCheck. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

Nov 17, 2017 9:28 AM

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Nov 17, 2017 9:36 AM in response to macjack In response to macjack

Thank you for your reply, I have done the EtreCheck, below you can see it.

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-17 18:34:44

Download EtreCheck from https://etrecheck.com

Runtime: 5:01

Performance: Below Average


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Computer is too slow


Hardware Information:

MacBook Air (13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir7,2

1 1,6 GHz Intel Core i5 (i5-5250U) CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 269

iCloud Quota: 18.89 GB available


Video Information:

Intel HD Graphics 6000 - VRAM: 1536 MB

Color LCD 1440 x 900


Disk Information:

APPLE SSD SM0128G disk0: (121,33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 121.12 GB


USB Information:

USB30Bus

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 121.12 GB (17.03 GB free)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 121.12 GB (17.03 GB free)

(disk1s2) <not mounted> [Preboot]: 121.12 GB

Physical disk: disk0s2 121.12 GB

(disk1s3) <not mounted> [Recovery]: 121.12 GB

Physical disk: disk0s2 121.12 GB

(disk1s4) /private/var/vm [VM]: 121.12 GB

Physical disk: disk0s2 121.12 GB


System Software:

macOS High Sierra 10.13.1 (17B48) - Time since boot: about 2 hours


Configuration files:

/etc/sysctl.conf - File exists but not expected

/etc/hosts - Count: 1


Gatekeeper:

Mac App Store and identified developers


Clean up:

/Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist

/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true

Executable not found!

~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

~/Library/Application Support/Steam/SteamApps/steamclean Public

Executable not found!

~/Library/LaunchAgents/org.hola.vpn.plist

/usr/bin/open -a HolaVPN.app --args --startup

Executable not found!

3 orphan files found. [Clean up]


Kernel Extensions:

/Library/Extensions

[loaded] com.avira.kext.FileAccessControl (1.2.5 - SDK 10.9) [Lookup]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 170 Apple tasks

[running] 90 Apple tasks

[killed] 20 Apple tasks

20 processes killed due to insufficient RAM


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 187 Apple tasks

[running] 91 Apple tasks

[killed] 15 Apple tasks

15 processes killed due to insufficient RAM


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-05-08) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-02-16) [Lookup]

[failed] com.adobe.AdobeCreativeCloud.plist (? faec172d 0 - installed 2017-06-09) [Lookup] - /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud: Executable not found!

[loaded] com.avira.antivirus.general.agent.plist (? 94ca9a28 6424f0aa - installed 2017-11-17) [Lookup]

[loaded] com.avira.antivirus.gjallarhorn.plist (Avira Operations GmbH & Co. KG - installed 2017-09-25) [Lookup]

[not loaded] com.avira.antivirus.iris.plist (Avira Operations GmbH & Co. KG - installed 2017-09-25) [Lookup]

[loaded] com.avira.antivirus.notifications.agent.plist (? 8b13021d 6424f0aa - installed 2017-11-17) [Lookup]

[loaded] com.avira.antivirus.odscan.default.plist (? 751f099c 6424f0aa - installed 2017-11-17) [Lookup]

[loaded] com.avira.antivirus.scheduler.agent.plist (? 4b765eec 6424f0aa - installed 2017-11-17) [Lookup]

[running] com.avira.antivirus.systray.plist (? 9bf80dc3 7a7b22f4 - installed 2017-11-17) [Lookup]

[loaded] com.avira.antivirus.telemetry.agent.plist (? a4625078 6424f0aa - installed 2017-11-17) [Lookup]

[loaded] com.avira.antivirus.update.default.plist (? 7dca32a5 6424f0aa - installed 2017-11-17) [Lookup]

[running] com.avira.helper.avstats.plist (? cf66ea88 a28384e2 - installed 2017-09-25) [Lookup]

[loaded] com.avira.servicehub.license.plist (Avira Operations GmbH & Co. KG - installed 2017-09-12) [Lookup]

[loaded] com.avira.servicehub.license.poll.plist (Avira Operations GmbH & Co. KG - installed 2017-09-12) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 599dc8da 72ac4dde - installed 2017-07-30) [Lookup]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-02-16) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-02-16) [Lookup]

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-07-27) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-29) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a56d5fc2 - installed 2017-10-26) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-10-08)

[failed] com.avira.antivirus.dbcleaner.plist (? 223cb974 62a8855a - installed 2017-11-17) [Lookup]

[running] com.avira.helper.watchdox.plist (? e7e538d1 e163ec4c - installed 2017-11-17) [Lookup]

[loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2017-11-10) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-11-12) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-24) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-10-10) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-05-11) [Lookup]

[loaded] com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2016-04-25) [Lookup]

[loaded] com.ea.origin.WebHelper.plist (EA Swiss Sarl - installed 2017-11-13) [Lookup]

[running] com.hp.devicemonitor.plist (HP Inc. - installed 2017-11-17) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-11-10) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-11-17) [Lookup]

[failed] com.valvesoftware.steamclean.plist (? bf2cbadc 0 - installed 2016-11-15) [Lookup] - ~/Library/Application Support/Steam/SteamApps/steamclean: Executable not found!

[not loaded] org.hola.vpn.plist (? b3b0db38 0 - installed 2016-08-16) [Lookup] - HolaVPN.app: Executable not found!


User Login Items:

Backup and Sync from Google Application

(/Applications/Backup and Sync.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-07-27) [Lookup]

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-14) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-03)

AdobePDFViewerNPAPI: 15.023.20053 (installed 2017-02-13) [Lookup]

Flash Player: 27.0.0.187 (installed 2017-11-14) [Lookup]

AdobePDFViewer: 15.023.20053 (installed 2017-02-13) [Lookup]

ViewRightWebPlayer: 3.5.0.0 (installed 2016-09-08) [Lookup]

Unity Web Player: UnityPlayer version 5.0.3f2 (installed 2015-07-17) [Lookup]

Google Earth Web Plug-in: 7.1 (installed 2016-01-03) [Lookup]

PepperFlashPlayer: 27.0.0.187 (installed 2017-11-15) [Lookup]

JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-07-30) Check version


Safari Extensions:

[disabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2015-10-13)


3rd Party Preference Panes:

Flash Player (installed 2017-10-26) [Lookup]

Java (installed 2017-07-30) [Lookup]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

16% mdworker

16% mdworker

9% WindowServer

8% kernel_task

3% com.apple.WebKit.Networking


Top Processes by Memory:

655 MB kernel_task

234 MB com.apple.WebKit.WebContent

151 MB com.apple.WebKit.WebContent

96 MB savapi

92 MB Google Chrome


Top Processes by Network Use:

Input Output Process name

50 KB 37 KB mDNSResponder

17 KB 43 KB com.apple.WebKit.Networking

9 KB 6 KB apsd

7 KB 2 KB cloudd

4 KB 2 KB netbiosd


Top Processes by Energy Use:

32.12 com.apple.WebKit.WebContent

19.22 WindowServer

9.62 Safari

5.02 com.apple.WebKit.Networking


Virtual Memory Information:

567 MB Available RAM

39 MB Free RAM

3.45 GB Used RAM

528 MB Cached files

772 MB Swap Used


Software installs (last 30 days):

Microsoft Office 2016 for Mac: (installed 2017-10-24)

Adobe Flash Player: (installed 2017-10-25)

Adobe Pepper Flash Player: (installed 2017-10-25)

Spark: 1.5.2 (installed 2017-11-01)

Spark: 1.5.3 (installed 2017-11-12)

Adobe Flash Player: (installed 2017-11-14)

Adobe Pepper Flash Player: (installed 2017-11-15)

Pocket: 1.6.6 (installed 2017-11-17)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-11-17 17:01:21 Microsoft Word.app Crash [Open]

Cause: dyld: launch, running initializers

/usr/lib/libSystem.B.dylib

Could not set sandbox profile data: Operation not permitted (1)

2017-11-17 17:01:09 Microsoft Word High CPU use [Open] [Details]

2017-11-17 15:23:31 cloudd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/USER/Library/Caches/*/MMCS deleted/renamed, crashing.'

terminating with uncaught exception of type NSException

abort() called

Nov 17, 2017 9:36 AM

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Nov 17, 2017 10:03 AM in response to hkmlla In response to hkmlla

In addition to KiltedTim's excellent comment on Avira, also uninstall BitTorrent. Torrents are a great way to get adware/malware. It hides in the downloads and you'd never know it. Also, clean up the orphan files. I see you don't use Time Machine, hopefully you have another good backup.

Nov 17, 2017 10:03 AM

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User profile for user: hkmlla

Question: High Sierra issue