Flagged mail in mac mail is not functioning properly

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Level 1

10 points

Flagged mail in mac mail is not functioning properly

I am having a lot of issues with my flagged email since I've upgrade to MacOS High Sierra.

Basically my flagged mail in mac mail is not functioning properly.

Emails in my Red flag folder remain in the red folder even when I change the flag colour to sort that message into another folder.

Flag counts on each folder are wrong.

Even when a flag is removed completely the mail stays in the folder.

I use flags as a todo list and this issue makes it impossible to work my system.

Is there a fix coming? Is anyone else experiencing this? Is there something I can do on my end to fix it.

Thanks

iOS 10.13.1

Posted on Nov 17, 2017 8:53 AM

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Answer 1

Best reply

tygb

Level 9

64,588 points

Nov 21, 2017 8:40 AM in response to VitaMaria

Click on plus sign and select your Macintosh HD and click on choose .

And again click on minus sign , see if it works .

Rebuild of mailbox brings only mails from the server so that will not help or you can create a new user accountHow to test an issue in another user account on your Mac - Apple Support and add mail account Set up Mail with email accounts - Apple Support every setting will be new and mails will automatically download in the new user account .

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Answer 2

VitaMaria Author

Level 1

10 points

Nov 21, 2017 7:11 AM in response to dib23

Thank you for your reply.

So I did what you said but when I select "rebuild" from the mailbox dropdown menu it doesn't seem like anything is happening. Is another dialogue box supposed to open up? Should there be a status bar or something indicating that the request is being worked on? Or does it just do it's thing in the background and then magically start working again in a few hours? What happened when you did it? Thanks again.

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Answer 3

VitaMaria Author

Level 1

10 points

Nov 21, 2017 7:29 AM in response to tygb

Hi there,

I'm not having trouble with spotlight. I'm having issues with the flag mailboxes in mac mail. The search feature works fine. It's the flags that are not behaving. Are you suggestion that my problem is related to spotlight?

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Answer 4

dib23

Level 1

4 points

Nov 21, 2017 4:11 PM in response to VitaMaria

Hello again. At first I thought nothing was happening because as you noted, no dialogue box popped up and there was no indication anything was going on. However after 20 seconds or so the flagged messages in my "Support" mailbox came good. That said, a short while later it got out of whack again, so I performed another rebuild and it's been ok ever since.

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Answer 5

tygb

Level 9

64,588 points

Nov 21, 2017 7:26 AM in response to VitaMaria

See this article How to rebuild the Spotlight index on your Mac - Apple Support

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Answer 6

dib23

Level 1

4 points

Nov 19, 2017 10:01 PM in response to VitaMaria

Yes, I'm experiencing exactly the same issues. Agree it's very frustrating. Haven't found a fix or workaround yet.

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Answer 7

dib23

Level 1

4 points

Nov 20, 2017 2:39 PM in response to VitaMaria

I managed to fix this problem by doing a mailbox "rebuild". Select the mailbox with the problem and then "Rebuild", which is on the Mailbox drop-down menu. Hope this helps.

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