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Question: Play / Pause Transport Keys no longer work system wide.

I used to be able to use the transport keys, F7, F8, F9 system wide to operate iTunes regardless of what program I was using. Now I have to go back to iTunes to use them - making the keys essentially pointless. Is this a bug and if so is there a fix for it?


MacOS 10.13.1

iTunes 12.7.1.14

Magic Keyboard

iMac (Retina 5K, 27-inch, 2017), macOS Sierra (10.12.6)

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Nov 20, 2017 6:11 PM in response to Anthony Sbarro In response to Anthony Sbarro

Hello Anthony,

Thanks for reaching out to the Apple Support Community. I understand you've had some trouble using transport keys on your Mac, and I have some information that may help.

In cases like this, it may be helpful to test the issue in both safe mode and a new user account. Doing so will help to isolate the issue to a startup item, or a user specific issue. Safe mode may also help resolve the issue on its own, as it clears some cached items.

Use safe mode to isolate issues with your Mac - Apple Support

How to test an issue in another user account on your Mac - Apple Support

If you run into any trouble, please reach out again.
​Best Regards.

Nov 20, 2017 6:11 PM

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Dec 30, 2017 8:08 PM in response to i_rina In response to i_rina

Sorry, I missed the reply from last month. It has been discussed on the internet that this is now normal operating behavior. I had to install a third party program to regain the original operation of the transport keys.

Dec 30, 2017 8:08 PM

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User profile for user: Anthony Sbarro

Question: Play / Pause Transport Keys no longer work system wide.