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Question: 8 Plus camera doesn’t work

open the camera app and a black screen shows up in Photo, Portrait, Square and Video. But Time-Lapse, Slo-Mo and Pano work normally. Then, if I go back to Photo, after going to Slo-Mo, I get a very fuzzy screen; same with Portrait and Square. Apple Store Southdale Edina MN Manager refused to exchange the malfuncting phone because the problem and attempted returndidn't happen within 14 days. I was into Chat twice, their only option is Restore; that didn’t fix the issue, nor did a reboot.


The problem showed up on day 25 of ownership. I went to the Apple Store on day 26 of ownership.


I‘m really po’ed at that Manager and Apple.

Oh, then the manager asked how I paid for it and I told her the “Apple Upgrade Program.” She said a exchange may be difficult because of a Apple Program. The Program is not titled the “Citizens One Upgrade Program,” but the “Apple Upgrade Program.”


Help please!

iPhone 8 Plus, iOS 11.1

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Apple Store replaced the camera. The diagnostic twice reported the camera to be fine.

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Nov 19, 2017 9:51 AM in response to MikeRH In response to MikeRH

Apple Store replaced the camera. The diagnostic twice reported the camera to be fine.

Nov 19, 2017 9:51 AM

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Question: 8 Plus camera doesn’t work