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Question: fix safari popup virus

My safari on is 11.0.3 is corrupted with the pop up virus. I have emptied the cache, history; and deleted the files in go to folder and it still won’t let me browse. Started after an update. My mob is not a year old. Apple fix this!!!

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Nov 17, 2017 9:02 AM in response to charfromfl In response to charfromfl

I'm sorry, to clarify, are you on a Mac running Safari, or iOS 11.0.3? The versions are very similar currently.


On a Mac, you can quit Safari, then hold Shift before clicking its icon to open it. This starts a new session and will get rid of a persistent popup.


Malwarebytes for Mac may also be of service

FREE DOWNLOAD

Nov 17, 2017 9:02 AM

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Nov 17, 2017 9:03 AM in response to charfromfl In response to charfromfl

OS 11.0.3 is iOS which is not used on Apple Computers, only iOS devices


see this article

Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support

faling that upate your device to iOS 11.1.2


if issues continue

Reset your iOS device to factory settings - Apple Support

Nov 17, 2017 9:03 AM

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Nov 17, 2017 9:21 AM in response to charfromfl In response to charfromfl

For futher analysis you may post an Etrecheck report. The link is http://www.etrecheck.com



Apple can not "fix" you going to websites and getting malware or adware due to your own habits. However no OS X virus has been reported in the wild by any credible securites lab in the world.

Nov 17, 2017 9:21 AM

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Nov 17, 2017 9:41 AM in response to charfromfl In response to charfromfl

Ok adware whatever. My safari is useless and I am not an irresponsible web user. It is the support for Apple pop up that discussions are all over the web. Nothing is working

Nov 17, 2017 9:41 AM

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Nov 17, 2017 9:54 AM in response to charfromfl In response to charfromfl

I never claimed to tell you that you were irresponsible, I simply said Apple is not responsible for whatever you habits are and what garbage you pick up from the sites you go to due to those sites content or advertising choices.

charfromfl wrote:

...My mob is not a year old. Apple fix this!!


charfromfl wrote:


... It is the support for Apple pop up that discussions are all over the web.

if English is not your native language you can post in whatever is for clarity.

Nov 17, 2017 9:54 AM

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Nov 17, 2017 11:49 AM in response to IdrisSeabright In response to IdrisSeabright

I had a chat with Apple support. Basically he told me Apple is aware of this problem and everything I had already done is what he would have done. He suggested that I download Malwarebytes, which up until then I couldn’t download anything off a website in safari. I did and ran the scan. Three bad files were found which were removed. Safari worked for about an hour and is once again poping up the following:

ww5.mycouponize2mac.com

and then I have to force quit safari. I retain the malware program and it tells me my system is clean. So what next?

Nov 17, 2017 11:49 AM

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Question: fix safari popup virus