Lightning headphones issue

I recently bought an iPhone 7 and am experiencing issues with the lightning headphones (EarPods as well as the adapter). When I’m listening to music it will suddenly stop playing music. I hear a clicking sound when it happens, like it’s losing connection with the iPhone. It sometimes happens when I put my phone in my bag. Like there’s a bad contact or something. Is this actually a hardware issue or something else? I’m using the latest iOS.

iPhone 7, iOS 11.0.3

Posted on Nov 17, 2017 12:40 PM

Posted on Nov 18, 2017 11:04 AM

Greetings, loveisanangel! Thanks for reaching out to the Apple Support Communities! It sounds like you are having issues with your EarPods and adapter staying connected to your iPhone and I am happy to assist! Based on what you are describing, I would take a look at this article with steps to follow If your headphones don‘t work with your iPhone, iPad, or iPod touch . Specifically, this section here:

Check for debris, damage, or loose connections

Check for debris in the headphone port on your iPhone, iPad or iPod touch.

Check your headphone cable, connector, remote, and earbuds for damage, like wear or breakage.

Look for debris on the meshes in each earbud. To remove debris, gently brush all openings with a small, soft-bristled brush that's clean and dry.

Firmly plug your headphones back in. If your iOS device has a case, remove the case to get a firm connection.

If those steps don't help, you can check out the next section for sound issues:

If you can't hear any sound or if only one side of your headphones works

Adjust the volume with the volume buttons on your iOS device or use the Volume slider in Control Center.

To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support.

Have a great day!

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