EtreCheck version: 3.4.6 (460)
Report generated 2017-11-18 08:39:03
Download EtreCheck from https://etrecheck.com
Runtime: 8:24
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
No internet access even though computer detects signal
Hardware Information: ⓘ
27" iMac (Early 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,2
1 3.1 GHz Intel Core i5 (i5-2400) CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
BANK 0/DIMM1
4 GB DDR3 1333 MHz ok
BANK 1/DIMM1
4 GB DDR3 1333 MHz ok
Handoff/Airdrop2: not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
AMD Radeon HD 6970M - VRAM: 1024 MB
iMac 1920 x 1080
Disk Information: ⓘ
Samsung SSD 850 EVO 1TB disk0: (1 TB) (Solid State - TRIM: No)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (658.70 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H ()
USB Information: ⓘ
USB20Bus
Apple Inc. FaceTime HD Camera (Built-in)
hub_device
Logitech USB Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
SanDisk Cruzer Fit
Cruzer Fit disk1: (16.01 GB)
THUMBDRIVE (disk1s1 - MS-DOS FAT32) /Volumes/THUMBDRIVE : 16.01 GB (12.99 GB free)
Apple Computer, Inc. IR Receiver
Apple Card Reader
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
System Software: ⓘ
macOS Sierra 10.12.6 (16G29) - Time since boot: about 11 hours
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (11.2.3 32663 - SDK 10.9) [Lookup]
[not loaded] com.parallels.kext.netbridge (11.2.3 32663 - SDK 10.9) [Lookup]
[not loaded] com.parallels.kext.usbconnect (11.2.3 32663 - SDK 10.9) [Lookup]
[not loaded] com.parallels.kext.vnic (11.2.3 32663 - SDK 10.9) [Lookup]
/Applications/Smart Switch/SmartSwitch.app
[not loaded] com.devguru.driver.SamsungACMControl (1.4.42 - SDK 10.6) [Lookup]
[not loaded] com.devguru.driver.SamsungACMData (1.4.42 - SDK 10.6) [Lookup]
[not loaded] com.devguru.driver.SamsungComposite (1.4.42 - SDK 10.6) [Lookup]
[not loaded] com.devguru.driver.SamsungMTP (1.4.42 - SDK 10.5) [Lookup]
[not loaded] com.devguru.driver.SamsungSerial (1.4.42 - SDK 10.6) [Lookup]
/Applications/Webroot SecureAnywhere.app
[loaded] com.webroot.driver.WebrootSecureAnywhere (8.0.4 - SDK 10.7) [Lookup]
/Applications/Wireless Auto Import.app
[not loaded] com.sony.driver.dsccamFirmwareUpdaterType00 (1.2.00.11201 - SDK 10.5) [Lookup]
/Library/Extensions
[loaded] com.malwarebytes.mbam.rtprotection (3.1 - SDK 10.12) [Lookup]
[loaded] com.paragon-software.filesystems.ntfs (15.1.26 - SDK 10.10) [Lookup]
[loaded] com.techsmith.TACC (1.0.3 - SDK 10.10) [Lookup]
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Lookup]
[not loaded] com.elgato.driver.DontMatchAfaTech (1.1) [Lookup]
[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1) [Lookup]
[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1) [Lookup]
[not loaded] com.elgato.driver.DontMatchEmpia (1.1) [Lookup]
[not loaded] com.elgato.driver.DontMatchVoyager (1.1) [Lookup]
[not loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Lookup]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 178 Apple tasks
[running] 97 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 40 Apple tasks
[loaded] 171 Apple tasks
[running] 106 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-02) [Lookup]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[loaded] com.divx.dms.agent.plist (? bf9bdaf7 a2fbc8ba - installed 2016-07-22) [Lookup]
[loaded] com.divx.update.agent.plist (DivX, LLC - installed 2016-07-22) [Lookup]
[failed] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]
[running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-11-16) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 8247015e 72ac4dde - installed 2017-10-19) [Lookup]
[loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2016-12-01) [Lookup]
[running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-11-10) [Lookup]
[loaded] com.paragon.updater.plist (Paragon Software GmbH - installed 2016-12-01) [Lookup]
[running] com.rosettastone.rosettastonedaemon.plist (Rosetta Stone Ltd. - installed 2014-12-19) [Lookup]
[running] com.sony.WirelessAutoImportLauncher.agent.plist (? c33fba7e 5d9a4df8 - installed 2012-11-20) [Lookup]
[not loaded] com.webroot.WRMacApp.plist (? 7330a2e1 8a07dadc - installed 2017-11-02) [Lookup]
[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2013-11-10) [Lookup]
Launch Daemons: ⓘ
[running] com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2017-08-16) [Lookup]
[loaded] com.aaa.windscribe.firewall_on.plist (Shell Script 743441e9 - installed 2017-11-15)
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a56d5fc2 - installed 2017-10-25) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-12) [Lookup]
[loaded] com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2016-01-24) [Lookup]
[running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-11-16) [Lookup]
[running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-11-16) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-11) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05) [Lookup]
[running] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2017-11-10) [Lookup]
[loaded] com.paragon-software.ntfs.loader.plist (Apple, Inc. - installed 2017-10-30)
[running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2017-10-30) [Lookup]
[running] com.webroot.security.mac.plist (? e491c976 aad69cb4 - installed 2017-11-02) [Lookup]
[running] com.webroot.webfilter.mac.plist (Webroot Software, Inc. - installed 2017-11-16) [Lookup]
[loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2013-11-10) [Lookup]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-30) [Lookup]
[loaded] com.adobe.ARM.[...].plist (? 560d19c8 ac8ed034 - installed 2017-08-25) [Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]
[running] com.dtv.vgconnect.plist (Shell Script aaab42d2 - installed 2017-07-15)
[loaded] com.dtv.vgconnect.uninstall.plist (Shell Script 293deee - installed 2017-07-15)
[running] com.hp.devicemonitor.plist (HP Inc. - installed 2017-11-17) [Lookup]
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist (? 5fe0fad6 844ec710 - installed 2017-11-17) [Lookup]
[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-10-24) [Lookup]
[failed] com.wondershare.mobilegodaemon.plist (? 217baec2 0 - installed 2015-09-25) [Lookup]
User Login Items: ⓘ
Scenario Application - Hidden
(/Applications/Scenario.app)
iTunesHelper Application (Apple, Inc. - installed 2017-10-31)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application
(/Applications/Dropbox.app)
Rogue Amoeba Schedule Helper Application
(/Library/Application Support/Audio Hijack Pro/Rogue Amoeba Schedule Helper.app)
Google Chrome Application
(/Applications/Google Chrome.app)
smcFanControl Application
(/Applications/smcFanControl.app)
InfiniteHD Application
(~/Library/Octoshape/InfiniteHD.app)
EyeTV Helper Application
(/Library/Application Support/EyeTV/EyeTV Helper.app)
ElementsAutoAnalyzer Application
(/Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app)
maxfanadjustment Application - Hidden
(/Applications/maxfanadjustment.app)
Canon IJ Network Scanner Selector EX Application - Hidden
(/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
Android File Transfer Agent Application
(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Google Photos Backup Application
(/Applications/Google Photos Backup.app)
Verizon Wireless Software Utility Application for Android Application - Hidden
(~/Verizon Software Update/Verizon Wireless Software Utility Application for Android.app)
Internet Plug-ins: ⓘ
o1dbrowserplugin: 5.41.3.0 (installed 2015-12-17) [Lookup]
OVSHelper: 1.1 (installed 2016-07-22) [Lookup]
Flip4Mac WMV Plugin: 3.2.0.16 (installed 2014-03-19) [Lookup]
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2017-07-30) [Lookup]
FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-14) [Lookup]
AdobePDFViewerNPAPI: 15.010.20060 (installed 2016-03-08) [Lookup]
DivX Web Player: 3.6.0.9 (installed 2016-06-28) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-15)
Flash Player: 27.0.0.187 (installed 2017-11-14) Cannot contact Adobe
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]
iPhotoPhotocast: 7.0 (installed 2013-04-21)
AdobePDFViewer: 15.010.20060 (installed 2016-03-08) [Lookup]
PepperFlashPlayer: 27.0.0.187 (installed 2017-11-14) [Lookup]
npDDRia: 0.0.14.5 (installed 2016-08-18) [Lookup]
SharePointBrowserPlugin: 14.7.7 (installed 2017-09-14) [Lookup]
Silverlight: 5.1.41212.0 (installed 2016-02-04) [Lookup]
JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-19) Check version
User internet Plug-ins: ⓘ
OctoshapeWeb: 1.0 (installed 2015-11-17) [Lookup]
Picasa: 1.0 (installed 2015-09-25) [Lookup]
ZoomUsPlugIn: 3.5.7731.0123 (installed 2015-01-29) [Lookup]
Safari Extensions: ⓘ
[enabled] racksearch - me (installed 2017-11-15)
[enabled] 1Password - AgileBits - https://agilebits.com/onepassword (installed 2017-11-08)
[not loaded] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2017-04-17)
3rd Party Preference Panes: ⓘ
RCDefaultApp (installed 2009-09-19) [Lookup]
Flash Player (installed 2017-10-25) [Lookup]
Flip4Mac WMV (installed 2013-03-29) [Lookup]
Java (installed 2017-10-19) [Lookup]
MusicManager (installed 2015-11-17) [Lookup]
NTFS (installed 2017-10-30) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 340.65 GB
Destinations:
Backup [Local]
Total size: 650.13 GB
Total number of backups: 23
Oldest backup: 8/21/17, 5:02 PM
Last backup: 11/17/17, 8:00 AM
Size of backup disk: Too small
Backup size 650.13 GB < (Disk used 340.65 GB X 3)
Top Processes by CPU: ⓘ
11% com.apple.preference.network.remoteservice
8% WindowServer
5% System Preferences
5% kernel_task
2% hidd
Top Processes by Memory: ⓘ
1.14 GB kernel_task
365 MB mds_stores
211 MB Google Chrome
145 MB Dropbox
135 MB Finder
Top Processes by Network Use: ⓘ
Input Output Process name
378 KB 205 KB mDNSResponder
31 KB 59 KB CNSSelectorAgent
43 KB 8 KB netbiosd
5 KB 0 B PCShowServerPMWrapper
0 B 496 B SystemUIServer
Top Processes by Energy Use: ⓘ
5.96 WindowServer
0.90 com.apple.preference.network.remoteservice
0.56 Google Photos Backup
0.48 hidd
Virtual Memory Information: ⓘ
11.68 GB Available RAM
4.71 GB Free RAM
4.32 GB Used RAM
6.97 GB Cached files
0 B Swap Used
Software installs (last 30 days): ⓘ
Adobe Flash Player: (installed 2017-10-25)
Adobe Pepper Flash Player: (installed 2017-10-26)
product: (installed 2017-11-10)
Adobe Flash Player: (installed 2017-11-14)
Adobe Pepper Flash Player: (installed 2017-11-14)
MegaBackup: (installed 2017-11-15)
MegaBackup: (installed 2017-11-15)
Malwarebytes for Mac: (installed 2017-11-16)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2017-11-18 08:28:25 WSDaemon High CPU use [Open] [Details]
2017-11-17 20:50:13 InfiniteHD.app Crash [Open]
2017-11-17 20:50:01 Last shutdown cause: 0 - Power loss
2017-11-17 08:55:52 EtreCheck.app Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSArrayM insertObject:atIndex:]: object cannot be nil'
terminating with uncaught exception of type NSException
abort() called
2017-11-17 08:09:44 Webroot SecureAnywhere.app Crash [Open]
2017-11-15 16:10:28 iCloudPref.prefPane Crash [Open]
Cause: Crashing on exception: host first responder change already in progress