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Question: IPad Pro screen unresponsive at times

Hi there,


since one or two weeks, my iPad Pro 10.5” in unspecific circumstances sputters in accepting touchscreen inputs, be it screen keybord or handwriting or sketching or whatever. In these cases

  • you need more than one stroke to shift screen,
  • you have to press a screen key more than once to get the respective charakter,
  • the line you’re sketching is broken in short strokes an dots (instead of a continous line),
  • defining a textblock by dragging the start or end node with you fingertip, stopps arbitrarily,
  • ecc. in any similar occasion.


These effects don’t depend on a specific app and appear also after a reset of the iPad. I noticed them the first time about 2 weeks ago (maybe little less) – certainly they didn’t exist before. I got my new iPad Pro 10.5“ in May, 2017.


Unfortunately, I did’t exactly catch the point of time that this effects started; in my opinion it’s not before the last iOS update. (I’m using the most recent one.)


Is there anybody why encountered similar problems?


Thanks in advance!


Message was edited by: Tastenolm

iPad Pro Wi-Fi, iOS 10.3.2, 10.5 "

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Question marked as Helpful

Dec 3, 2017 6:45 AM in response to Tastenolm In response to Tastenolm

Have you been able to resolve the issue? I have been experiencing the same problem. I believe mine started around early Oct. You‘re the only other person I have found with the same issues.


I have ave tried everything you have, and I, too, refuse to do a complete reset. I’m afraid that when I reenstall all of my back up information, I will reenstall the same problem if the reset works. Then I still do not know what app is the issue.


I have have tried to delete some apps I thought were the culprits, but I still encountered the same problems. Very frustrating!

Question marked as Helpful

Nov 18, 2017 12:07 PM in response to jeremy_v In response to jeremy_v

Hi jeremy_v!


I really appreciate your suggestions, and I did in fact a reset (as I wrote above).


But to setup my iPad from the scratch in my eyes is a rather generic one. I‘m really not going to follow it without any hypothesis or diagnosis regarding the underlying causes. Because doing so, would cost me a complete weekend. With minor prospects of success.


(Moreover, I‘m a bit allergical against this standard answer, since a couple of the guys at the Genius Bar at the Apple Shop suggested me, two months ago in an other case, to follow the same procedure, without the faintest attempt to examine my problem more deeply. They simply tried to fob me off.)


What I want to understand is: what could cause the described effects: Could it be due to an overload in network operations? May it be a hardware defect?


Thanks again and greetings.

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Nov 18, 2017 8:31 AM in response to Tastenolm In response to Tastenolm

Hello Tastenolm,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are having some issues with inputting on the display on your iPad Pro. If you haven't already, please restart your iPad Pro as iOS clears cached data and does other system optimizations when you turn your device off and on.


Restart your iPhone, iPad, or iPod touch


If you're still having this issue, your next step is to use iTunes on your Mac or PC to backup and restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily setup your iPad Pro as new to test your issues, and then restore your backup and test the issues again.


How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch
Restore your iPhone, iPad or iPod touch to factory settings
Restore your iPhone, iPad, or iPod touch from a backup


Cheers!

Nov 18, 2017 8:31 AM

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Question marked as Helpful

Nov 18, 2017 12:07 PM in response to jeremy_v In response to jeremy_v

Hi jeremy_v!


I really appreciate your suggestions, and I did in fact a reset (as I wrote above).


But to setup my iPad from the scratch in my eyes is a rather generic one. I‘m really not going to follow it without any hypothesis or diagnosis regarding the underlying causes. Because doing so, would cost me a complete weekend. With minor prospects of success.


(Moreover, I‘m a bit allergical against this standard answer, since a couple of the guys at the Genius Bar at the Apple Shop suggested me, two months ago in an other case, to follow the same procedure, without the faintest attempt to examine my problem more deeply. They simply tried to fob me off.)


What I want to understand is: what could cause the described effects: Could it be due to an overload in network operations? May it be a hardware defect?


Thanks again and greetings.

Nov 18, 2017 12:07 PM

Reply Helpful (5)

Nov 18, 2017 1:39 PM in response to Tastenolm In response to Tastenolm

Thanks for replying, Tastenolm, and that additional info, it really helps! Restoring as new would help narrow down if this could be a hardware or software issue. If this same issue happens while restored as new, your next step would be to contact Apple or go to your local Apple Store or Apple Authorized Service Provider for further help.


Contact Apple Support
Apple - Find Locations - Country Selector


Have a great day and thanks for using the Apple Support Communities!

Nov 18, 2017 1:39 PM

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Question marked as Helpful

Dec 3, 2017 6:45 AM in response to Tastenolm In response to Tastenolm

Have you been able to resolve the issue? I have been experiencing the same problem. I believe mine started around early Oct. You‘re the only other person I have found with the same issues.


I have ave tried everything you have, and I, too, refuse to do a complete reset. I’m afraid that when I reenstall all of my back up information, I will reenstall the same problem if the reset works. Then I still do not know what app is the issue.


I have have tried to delete some apps I thought were the culprits, but I still encountered the same problems. Very frustrating!

Dec 3, 2017 6:45 AM

Reply Helpful (9)
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Question: IPad Pro screen unresponsive at times