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Digital crown malfunction

It seems like the crown connection is loose? When I'm on a screen that uses the crown functionality (for example, Play Now and the volume) The volume will move back and forth as if the crown keeps turning back and forth even though I'm not touching it.


Any explanations or anyone experiencing this? I cleaned it out and did general troubleshooting. No dice.

Apple Watch Series 2 Nike 42mm (2nd Gen), watchOS 4.1

Posted on Nov 17, 2017 12:54 PM

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Posted on Nov 18, 2017 1:31 AM

Hi


Operation of the Digital Crown can be affected by substances like dust or lotion. If you have already followed Apple's instructions here to clean it:


Use the Digital Crown on your Apple Watch - Apple Support


And the issue persists, then your Apple Watch may have developed a hardware defect.


I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to arranging for your watch to be checked and, if recommended, serviced:


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Digital crown malfunction

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