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Question: iPhone 7 freezing on calls

My handset has recently come into the same issues you guys are describing. When I make a call or one is incoming as soon as I answer the phone freezes, no sound, soft keys take ages to react and the person on the other end can’t hear me. Tried all the resets, restores and no avail. Calls work fine while connected to Bluetooth which is strange. If anyone finds a solution it would be great as my handset is 13 months old and apple tell me I’m on my own with this one :-(

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Nov 18, 2017 10:43 AM in response to CathalR In response to CathalR

Hello CathalR,

Thanks for reaching out to the Apple Support Community. I understand you've had some trouble with your iPhone becoming unresponsive during calls, and I have some information that may help.

Have a look at the article below for some helpful troubleshooting steps. It sounds like you may have already completed some of the steps already, but the others should help.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If you run into any trouble, please reach out again.
​Best Regards.

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Question marked as Helpful

Nov 18, 2017 10:43 AM in response to CathalR In response to CathalR

Hello CathalR,

Thanks for reaching out to the Apple Support Community. I understand you've had some trouble with your iPhone becoming unresponsive during calls, and I have some information that may help.

Have a look at the article below for some helpful troubleshooting steps. It sounds like you may have already completed some of the steps already, but the others should help.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If you run into any trouble, please reach out again.
​Best Regards.

Nov 18, 2017 10:43 AM

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Question: iPhone 7 freezing on calls