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Question:

Question: HS 10.13.1 Random Hibernate/ Display Shut Down (MBP 9,1 (mid 2012) 15")

I had no issues prior to updating to OSX10.13 (High Sierra).


Description:

CPU temperature spikes, fans go crazy, system freezes, and then the display immediately turns off. Prior to display turning off, the system becomes unresponsive and the battery percentage drops from 100% to 88% and MagSafe power LED inidcator goes from green to orange (when plugged into the A/C MagSafe power cord). The only way to wake up the system is to push the power button. Slow wake-up, grey screen with status bar…followed by the system booting up and loading all open apps and windows prior to the random shutdown. It seems to happen more often when I’m playing video or surfing Safari at fast pace. It happens more often when I am connected to an external display (using the display port to HDMI adapter). It also does not seem to like it when I use zoom in Safari. But the system is just as likely to randomly crash when the computer is just sitting there (not in use/ no applications open or running)?!? Seems like it might be tied to spotlight activity, or the graphics card energy saver function (dual GPU NVIDIA GeForce GT 650M/ Intel HD Graphics 4000)? This is driving me crazy though…really not good for productivity when your system just goes black, and you have to wake it up for the next couple minutes. I’ve ran hardware diagnostics…everything comes back fine. Battery is operating normally, fans are working correctly. I’ve run first aid on the disk…checked out OK. Etrecheck comes back excellent (nothing in red). Software diagnostics were also good at the genius bar at my local Apple Store. I tried to do a clean reinstall of High Sierra using a USB/ external drive. Same issues were present immediately. I've even completely disabled the computer's sleep function with the terminal command: sudo systemsetup -setcomputersleep Never This has not helped the issue.


What is going on?

MacBook Pro, macOS High Sierra (10.13.1)

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Nov 17, 2017 3:32 PM in response to rtpnchawk In response to rtpnchawk

Read If your Mac doesn't sleep or wake when expected - Apple Support.


Tried a SMC Reset? The symptoms you describe appear in "How to know if you need to reset the SMC" in How to reset the System Management Controller (SMC) on your Mac - Apple Support.


Tried resetting NVRAM? Inexplicable system sleep justify that. How to reset NVRAM on your Mac - Apple Support


Etrecheck comes back excellent (nothing in red).


Post the report anyway. Red doesn't necessarily imply anything is amiss, nor does its absence imply the lack of anything amiss.

Nov 17, 2017 3:32 PM

Reply Helpful

Nov 17, 2017 8:42 PM in response to John Galt In response to John Galt

I have reset SCM and NVRAM dozens of times over the past two weeks. Has not helped.


EtreCheck version: 3.4.6 (460)

Report generated 2017-11-17 23:39:00

Download EtreCheck from https://etrecheck.com

Runtime: 2:31

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Other problem

Description:

random hibernation/ shutdown


Hardware Information:

MacBook Pro (15-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,1

1 2.6 GHz Intel Core i7 (i7-3720QM) CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 1

iCloud Quota: 21.44 GB available


Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1680 x 1050

NVIDIA GeForce GT 650M - VRAM: 1 GB


Disk Information:

ST1000LM014-1EJ164 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

[redacted] MacPro (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (609.75 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-8A8 ()


USB Information:

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus


Thunderbolt Information:

Apple Inc. thunderbolt_bus


System Software:

macOS High Sierra 10.13.2 (17C79a) - Time since boot: about 10 hours


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.7 (26995) - SDK 10.4) [Lookup]


/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 (26995) - SDK 10.4) [Lookup]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 (26995) - SDK 10.5) [Lookup]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.7 (26995) - SDK 10.4) [Lookup]


/System/Library/Extensions

[not loaded] com.makemkv.kext.daspi (1.5) [Lookup]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 159 Apple tasks

[running] 123 Apple tasks


System Launch Daemons:

[failed] com.apple.updateEFIDesktopPicture-apfs.plist (Apple, Inc. - installed 2017-11-15)

[not loaded] 34 Apple tasks

[loaded] 177 Apple tasks

[running] 119 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-11) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-11-14) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 989b4a16 72ac4dde - installed 2017-11-05) [Lookup]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-11-14) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a56d5fc2 - installed 2017-10-25) [Lookup]

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-11-15)

[loaded] com.fxfactory.FxFactory.helper.plist (Noise Industries, LLC - installed 2017-08-29) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-26) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-04-09) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05) [Lookup]

[running] com.seagate.TBDecorator.plist (? 595582c 212092b1 - installed 2015-11-02) [Lookup]

[running] com.tunabellysoftware.TGFanHelper.plist (Tunabelly Software Inc. - installed 2017-10-25) [Lookup]


User Launch Agents:

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-10-26) [Lookup]


User Login Items:

goproapp.devicedetection SMLoginItem - Hidden (Woodman Labs, Inc. - installed 2017-05-04)

(/Applications/GoPro Quik.app/Contents/Library/LoginItems/goproapp.devicedetection.app)

TGProLaunchHelper SMLoginItem - Hidden (Tunabelly Software Inc. - installed 2017-10-25)

(/Applications/TG Pro.app/Contents/Library/LoginItems/TGProLaunchHelper.app)

1Password Helper URL SMLoginItem - Hidden (Apple, Inc. - installed 2017-11-05)

(/Applications/1Password.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebi ts.onepassword-osx-helper.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-11-14) [Lookup]

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-14) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-11-17)

AdobePDFViewerNPAPI: 17.009.20044 (installed 2017-04-12) [Lookup]

AdobePDFViewer: 17.009.20044 (installed 2017-04-12) [Lookup]

Flash Player: 27.0.0.187 (installed 2017-11-14) [Lookup]

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-11-05) Check version

PepperFlashPlayer: 27.0.0.187 (installed 2017-11-14) [Lookup]

Silverlight: 5.1.50901.0 (installed 2016-11-25) [Lookup]

MeetingJoinPlugin: 1.0 (installed 2017-03-20) [Lookup]

iPhotoPhotocast: 7.0 (installed 2009-01-14)


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]


Safari Extensions:

[enabled] eWallet AutoPass - Ilium Software - http://www.iliumsoft.com/ (installed 2017-04-18)

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-11-16)

[enabled] Amazon Assistant for Safari - Amazon - https://www.amazon.com/gp/BIT/AmazonAssistant/TOU (installed 2017-11-15)

[enabled] 1Password - AgileBits - https://agilebits.com/onepassword (installed 2017-11-08)


3rd Party Preference Panes:

Flash Player (installed 2017-10-25) [Lookup]

Java (installed 2017-11-05) [Lookup]

Seagate Dashboard for Mac OSX (installed 2017-04-09) [Lookup]


Time Machine:

Skip System Files: NO

Auto backup: NO - Auto backup turned off

Volumes being backed up:

[redacted] MacPro: Disk size: 999.35 GB Disk used: 389.60 GB

Destinations:

NCBUSICK [Local]

Total size: 5.00 TB

Total number of backups: 21

Oldest backup: 11/7/17, 11:28 PM

Last backup: 11/17/17, 8:35 AM

Size of backup disk: Excellent

Backup size 5.00 TB > (Disk size 999.35 GB X 3)


Top Processes by CPU:

8% WindowServer

3% kernel_task

2% mdworker

2% mdworker

1% mds


Top Processes by Memory:

1.28 GB kernel_task

264 MB spindump

144 MB CalendarAgent

136 MB AppleSpell

133 MB WindowServer


Top Processes by Network Use:

Input Output Process name

2 MB 276 KB mDNSResponder

43 KB 114 KB usbmuxd

48 KB 29 KB netbiosd

38 KB 15 KB apsd

12 KB 16 KB CalendarAgent


Top Processes by Energy Use:

10.66 WindowServer

0.26 Adobe Desktop Service

0.10 TG Pro

0.08 cloudd


Virtual Memory Information:

10.22 GB Available RAM

4.88 GB Free RAM

5.78 GB Used RAM

5.33 GB Cached files

0 B Swap Used


Software installs (last 30 days):

The Unarchiver: 3.11.3 (installed 2017-10-21)

WhatsApp: 0.2.6430 (installed 2017-10-24)

Adobe Flash Player: (installed 2017-10-25)

Adobe Pepper Flash Player: (installed 2017-10-25)

Microsoft AutoUpdate: (installed 2017-10-26)

Microsoft PowerPoint for Mac: (installed 2017-10-26)

Microsoft Word for Mac: (installed 2017-10-26)

Microsoft Excel for Mac: (installed 2017-10-26)

Skype for Business: (installed 2017-10-26)

Microsoft Outlook for Mac: (installed 2017-10-26)

Fotor Photo Editor: 3.4.1 (installed 2017-10-30)

Evernote: 6.13 (installed 2017-10-31)

Skype for Business: (installed 2017-11-01)

1Password: 6.8.4 (installed 2017-11-05)

Java 8 Update 151: (installed 2017-11-05)

Backup Guru LE: 1.2 (installed 2017-11-07)

Airmail: 3.5.3 (installed 2017-11-08)

Dell P713w Series: (installed 2017-11-08)

WhatsApp: 0.2.6969 (installed 2017-11-10)

Adobe Flash Player: (installed 2017-11-14)

Adobe Pepper Flash Player: (installed 2017-11-14)

OneDrive: 17.3.7078 (installed 2017-11-14)

Microsoft OneNote: 15.40 (installed 2017-11-14)

Microsoft PowerPoint for Mac: (installed 2017-11-14)

Microsoft Excel for Mac: (installed 2017-11-14)

Skype for Business: (installed 2017-11-14)

Microsoft Outlook for Mac: (installed 2017-11-14)

Disk Doctor: 3.8 (installed 2017-11-16)

Microsoft Word for Mac: (installed 2017-11-16)

Adobe Acrobat DC (18.009.20044): (installed 2017-11-16)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-11-17 15:35:59 AppleSpell Crash [Open]

Cause: objc_msgSend() selector name: respondsToSelector:

2017-11-17 13:28:22 Last shutdown cause: -128 - Unknown

2017-11-17 09:28:06 Firefox.app High CPU use [Open] [Details]

2017-11-16 14:55:22 com.apple.WebKit.WebContent High CPU use [Open] [Details]

2017-11-15 09:01:02 com.apple.WebKit.Plugin.64 Crash [Open]

Cause: Pure virtual function called!

abort() called


Files deleted by EtreCheck:

2017-11-13 16:59:43 - ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist - Unknown

2017-11-13 16:59:43 - ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MUpdate.plist - Unknown

Nov 17, 2017 8:42 PM

Reply Helpful

Nov 17, 2017 9:55 PM in response to rtpnchawk In response to rtpnchawk

I'm afraid that report contains a lot of bad news.

macOS High Sierra 10.13.2 (17C79a) -


Unless I am mistaken that is not a publicly available macOS version, in which case anything is possible.


Battery: Health = Normal - Cycle count = 1


One cycle? Is that correct? Who replaced it? If that Mac's battery was replaced by anyone other than Apple or an authorized Apple repair facility, most likely Apple will refuse to even look at it, for any price.


2017-11-17 13:28:22 Last shutdown cause: -128 - Unknown

That is an example of something worthy of attention. When not associated with a predictable event (a firmware update, for example) negative shutdown codes are generally associated with hardware faults. Contact Support to have that Mac evaluated.


I recommend that you uninstall "Tunabelly" before you let Apple examine your Mac. Attempting to circumvent the Mac's cooling system with clever hacks is a very bad idea. You don't want give Apple a reason to accuse you of damaging your Mac's hardware.

Nov 17, 2017 9:55 PM

Reply Helpful

Nov 18, 2017 4:42 AM in response to John Galt In response to John Galt

I recently joined the Apple Beta Program in hopes that a newer version of High Sierra would resolve these issues. The simple fact is, I had no issues prior to updating to High Sierra. FWIW, the latest beta of HS has the same bugs.


Changing out the battery of an MBP is extremely simple. Certainly not worthy of paying a "genius" $100 premium on a machine that isn't even under warranty anymore. The replacement battery is actually manufactured by the same company that supplied Apple with it's batteries when they manufactured my 2012 MBP (Simplo). So if you're suggesting Apple deliberately writes code into their operating system to punish people for replacing their own battery...then well....wait? Is that what you're saying?


The Tunabelly diagnostic tool download was actually suggested to another poster with a similar problem to mine in this very community. In fact, if you look a bit deeper, my situation is insanely common for owner's of MBP's updating to High Sierra. I'm not the problem, the software is the problem. I was hoping someone could suggest a possible fix (besides what I've already tried through many hours of trouble shooting and online research).


So what other "bad news" did you gleam from the Etrecheck? Because at this point, I'm thinking Apple would rather have me go out and spend $3K+ on a brand new MBP...becaue they clearly don't care about my 5 year old machine.

Nov 18, 2017 4:42 AM

Reply Helpful

Nov 18, 2017 4:57 AM in response to rtpnchawk In response to rtpnchawk

So what other "bad news" did you gleam from the Etrecheck?


The word is "glean" and you don't need the Seagate junk either.


... at this point, I'm thinking Apple would rather have me go out and spend $3K+ on a brand new MBP...becaue they clearly don't care about my 5 year old machine.


A 2012 MacBook Pro remains fully supported. It's too bad you chose to break it. A brand new Apple battery would have cost you $129, installed, with a warranty. Having chosen the cheap route you now have a brick that no Apple Store will touch. Good luck with it.

Nov 18, 2017 4:57 AM

Reply Helpful

Nov 18, 2017 5:20 AM in response to John Galt In response to John Galt

Deleting the Seagate remnants.


Apple won't install a new battery in my machine for the $129? Because I already had an appt. at the Apple Store for them to do just that, instead, they ran a full diagnostics on the machine...battery was performing fine. Since it is 3rd party...it will always show up as an error on the hardware check...but other than that, the battery was operating completely normal. They suggested erasing the drive, and installing a clean version of High Sierra, which I did. Same issues immediately presented themselves. They said it appeared to be a software issue, not hardware. Stop blaming the customer for Apple's buggy software.

Nov 18, 2017 5:20 AM

Reply Helpful

Nov 18, 2017 10:25 AM in response to rtpnchawk In response to rtpnchawk

I created a guest account, and it has been running fine for most of the day. So, does that mean my issues might be rooted in a 3rd party application glitching with High Sierra?

Nov 18, 2017 10:25 AM

Reply Helpful

Nov 18, 2017 4:20 PM in response to rtpnchawk In response to rtpnchawk

Since it is 3rd party...it will always show up as an error on the hardware check...


Then your Mac will never work properly, and you have forfeited any authorized Apple repair options.


They suggested erasing the drive, and installing a clean version of High Sierra, which I did. Same issues immediately presented themselves.


"Clean" meaning what exactly? A beta release again?


In any event the behavior you are experiencing simply does not and cannot occur with operable hardware. Blaming macOS lacks justification when it obviously works on tens of millions of Macs, a large percentage of which are models identical to yours... but with unmodified hardware, running non-beta software.


Please post a representative crash report. If the problem is due to software it might identify the culprit. It might not though. Since you modified your Mac's hardware and you're running beta software, you're sort of on your own.

Nov 18, 2017 4:20 PM

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User profile for user: rtpnchawk

Question: HS 10.13.1 Random Hibernate/ Display Shut Down (MBP 9,1 (mid 2012) 15")