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Question: MacBook Pro High Sierra shuts down when sleeping

Since installing High Sierra, my MB Pro with TB shuts down after a couple of hours being asleep. Have checked Security and Energy Saver Settings and everything seems OK.

MacBook Pro TouchBar and Touch ID, iOS 11.1

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Nov 26, 2017 2:28 PM in response to spinner357 In response to spinner357

Hi Spinner - I am having this same issue and just wanted to share my experience for your information.


In short, I began having the same issue after the HS upgrade. I performed a myriad of troubleshooting tips (SMC reset, PMU reset, reinstalling HS, safe mode, hardware tests, disk utility, etc.). I even waited for the first major HS update hoping this would resolve the issue. After a number of chat sessions with Apple, I finally took my MBP into an Apple Store Genius Bar. They performed all kinds of hardware tests and other functions and everything checked out fine. After all of this, they said the next step was to do a complete erase and install of HS. We did this with the help of a Genius and I am still having the same issues. Since there was nothing wrong with the hardware, this definitely seems to be a software issue with HS and there are other web forums which mention the same issue.


At this point, unless you do have a hardware issue with your mac, it is probably best to wait for the next HS updates to see if this works.


The other recommendation that I have would be to submit an apple bug report at https://bugreport.apple.com. You can register with your Apple ID and it is totally free. You will be asked to answer some questions about the issue and upload some logs from your computer. The process only takes a few minutes and this is probably the best way to get this issue resolved for future updates. The ideal scenario is to replicate the issue and then take a system log as soon as your restart your computer. You can attach these files to the bug report and keep sending them in as your issue occurs. Apple is definitely checking these and can hopefully incorporate fixes in future HS updates.


Good luck and I am definitely feeling your pain as this is getting increasingly annoying and frustrating. Mine is happening at least once daily if not more.

Nov 26, 2017 2:28 PM

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Dec 1, 2017 11:07 PM in response to jbiedlin In response to jbiedlin

Hi JB, and thank you so much for sharing the pain. Problem shared, problem halved etc.

What seems to have helped (although still a bit random and not ideal as a workaround) is changing settings so the MB requires password as soon as asleep (settings>security>require password 'immediately'). This requires password as soon as lid closed but Touch ID seems to work nearly every time. Even overnight.

Not ideal, but may work for you too.

Thanks again!

Dec 1, 2017 11:07 PM

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Question: MacBook Pro High Sierra shuts down when sleeping