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Question: iMessage sending blanks after text

Hi all - been trying to find and answer but no luck. My wife had an iPhone 6 and just upgraded to a 7 Plus - the issue has been with both phones. When she texts me here message will come through along with 3 empty message bubbles below. All of the time! I’ve tried turning her iMessage off multiple times no luck on fixing. Anyone else have this issue? Problem has been happening for months - even before iOS 11 update.

iPhone 7 Plus, iOS 11.1

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User profile for user: GerradK

Question: iMessage sending blanks after text