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Question: Tv app not playing downloaded video

My iPad automatically updated to iOS 11 and now when I go to the TV app, tv episodes I downloaded from iTunes will not play. They are visible in the app, and when I click on the episode title I get the usual small box with a white play button pop up, but when I click on it, the box just closes. It does not start the video.


I’ve rebooted the iPad. I’ve deleted and reinstalled the tv app. I downloaded the episode again. Same result: everything looks like it’s ready to play, but I can’t get it to do so.

iPad, iOS 5.1

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Nov 18, 2017 12:08 PM in response to ca2xmk732 In response to ca2xmk732

Hello ca2xmk732,

Thanks for reaching out to the Apple Support Community. I understand you've had some trouble the color on your iPhone display, and I have some information that may help.

You've done some great troubleshooting so far, but if the trouble persists, you may want to back up your iPhone and then reinstall the latest update using the steps below.

Put your device in recovery mode and set it up again

  1. Make sure that you're using the latest version of iTunes.
  2. If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
  3. While your device is connected, force restart it with these steps:
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
      User uploaded file
  4. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits recovery mode, let the download finish, then repeat these steps.
    User uploaded file
  5. After the Update or Restore completes, set up your device.

Get more help

If you can’t update or restore your device with recovery mode, or you can't use recovery mode because of broken buttons, contact Apple Support.




How to back up your iPhone, iPad, and iPod touch - Apple Support
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

If you run into any trouble, please reach out again.
​Best Regards.

Nov 18, 2017 12:08 PM

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Question: Tv app not playing downloaded video