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Get help with an item purchased from the App Store, iTunes Store, or iBooks Store

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Question: Money is coming out of my account for items that I did not purchase. Who do I need to talk to to resolve this!?

Money is coming out of my account for items that I did not purchase. Who do I need to talk to to resolve this!?

iPhone 6s Plus

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Nov 17, 2017 7:56 PM in response to Edalmonte In response to Edalmonte

If you received an email about a purchase that you did not make, it might be a phishing scam. Don't click on any links in the email, or call any phone numbers. Check if the purchase is real.

See your purchase history in the iTunes Store on a Mac or PC

https://support.apple.com/en-us/HT204088


If there is a purchase that you did not make, file for a refund and change your passwords.

iTunes Store - Contact Us - Apple Support


If there is no such purchase in iTunes, contact your credit card bank. It’s not an Apple issue to resolve.

Nov 17, 2017 7:56 PM

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Question: Money is coming out of my account for items that I did not purchase. Who do I need to talk to to resolve this!?