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Update to the latest version of iTunes

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Question: I am unable update iTunes to latest version error shows "There is a problem with this Windows Installer Package...

Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release.171008-1615)
Language: English (Regional Setting: English)

System Manufacturer: ASUSTeK Computer Inc.
System Model: N53SN
BIOS: BIOS Date: 02/10/11 17:21:35 Ver: 04.06.03
Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
Memory: 8192MB RAM

Available OS Memory: 8104MB RAM
Page File: 2955MB used, 13339MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12

DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.14393.0000 64bit Unicode

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Nov 18, 2017 2:16 AM in response to tly88 In response to tly88

Try repairing Apple Software Update from the Programs and Features control panel, then uninstall it before trying to reinstall iTunes. If it cannot be found or won't repair try the MS install & uninstall utility mentioned in note 1 in the following guide.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus. Some users have had to completely remove AV software in order to get iTunes to install.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.


Nov 18, 2017 2:16 AM

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Question: I am unable update iTunes to latest version error shows "There is a problem with this Windows Installer Package...