FaceID attempts exceeded

Question

Level 1

13 points

FaceID attempts exceeded

I’m having issues with FaceID on iPhone my new iPhone. FaceID works great until the first time when a face authentication fails (ie when my face isn’t lined up with the phone, etc). After the first failure, I’m no longer able to use FaceID to login, even after re-entering my psscode. Instead I’m presented with a messaging saying that FaceID attempts have been exceeded even after re-entering my passcode. The only way I’ve been able to renewable FaceID is to restart my iPhone. Even resetting FaceID doesn’t work because the camera doesn’t recognize my face during the enrollment process until I reboot the phone.

Has anyone else run into this problem?

iPhone X, iOS 11.1

Posted on Nov 17, 2017 7:34 PM

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Answer 1

askbarnabas

Level 10

103,499 points

Nov 17, 2017 7:37 PM in response to ferrellkj

Mine is working perfectly. You may need to do a factory restore and set up as new. If you backed up your data it will redownload once you sign into iCloud and if you go to the app store you can see what apps you purchased and re-add those. It does not take too long.

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Answer 2

Nov 25, 2017 4:14 PM in response to ferrellkj

Same here. I have tried everything, including DFU + iTunes and reinstalling iOS.

Tried with setting up as new iPhone and with backup.

The issue started with iOS 11.1.1, than 11.1.2, I even tried to fix it with 11.2 public beta - nothing works.

I have to restart my iPhone X 50 times a day to make Face ID work...

Apple can you help us? I don't want to unlock my phone like i did in 2008 with iPhone 3G ;(

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Answer 3

ferrellkj Author

Level 1

13 points

Nov 18, 2017 4:59 AM in response to askbarnabas

I’ve already gone through the process of Erasing all Setting and Data and setup the phone again with the same results. Is a factory restore different than erasing all settings and content?

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