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User profile for user: sarahjasminee
sarahjasminee Author
User level: Level 1
4 points

iMessage broken

My imessage on both my computer and phone will not allow me to log in. Every time I log in on my computer it says 'an error has occurred during authentication' and when I try to log in to my phone it freezes. This problem also happens with my facetime. I have created three different accounts and they all do the same. I have checked for correct date&time, internet, turned imessage and facetime off and on and tried restarting my phone and computer. They are also both up to date with the latest IOS update. How do I fix this problem? Is it to do with my icloud?

iPhone 6s, iOS 11.1, Macbook Air

Posted on Nov 17, 2017 7:45 PM

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2 replies
User profile for user: Eric Root
Eric Root
User level: Level 10
684,027 points

Nov 18, 2017 7:34 AM in response to sarahjasminee

Messages – Can’t log in



Messages – Can’t log in 2


Messages - Error Processing Registration



Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


There is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.

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iMessage broken

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