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Security and your Apple ID

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Question: Bought a phone and can't set it up.

I bought an iPhone 7+ on Facebook and it is asking for the old owners apple ID and password in order to set up the iPhone. What do I do?

iPhone 7 Plus

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The only way forward is to get the previous owner to help you release the phone (as this is a feature meant to render stolen devices useless)


See: Turn off Find My iPhone Activation Lock - Apple Support (see the "If you bought the device from someone else" section).

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Nov 17, 2017 10:57 PM in response to Wilsonblair1331 In response to Wilsonblair1331

The only way forward is to get the previous owner to help you release the phone (as this is a feature meant to render stolen devices useless)


See: Turn off Find My iPhone Activation Lock - Apple Support (see the "If you bought the device from someone else" section).

Nov 17, 2017 10:57 PM

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Question: Bought a phone and can't set it up.