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Question: Not able to connect to WiFi

I have a brand new out of the box iPod Touch 6th gen, 16GB. It shows up in iTunes just fine when I hard connect to my MacBook, but when I try to connect to my WiFi and enter the password (which I KNOW is right), both "join" buttons are grayed out. So I can't get past that screen. What am I missing?

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Nov 18, 2017 3:43 PM in response to jefika In response to jefika

Hello jefika,

Thanks for reaching out to the Apple Support Community. I understand you've had some trouble connecting your iPod touch to your Wi-Fi network, and I have some information that may help.

Have a look at the article below for some helpful troubleshooting steps.
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

If you run into any trouble, please reach out again.
​Best Regards.

Nov 18, 2017 3:43 PM

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Question: Not able to connect to WiFi