Hi Eric,
Thanks for your reply! Booting is safe-mode is a little difficult. Because with my 101 wired Apple keyboard, the keyboard is not recognised during boot. Each time at boot, I have to change the USB port several times (on the user login screen), before my keyboard is recognised. I'll have to arrange a Windows keyboard to simulate that. 😟
I have checked connecting several AppIeId accounts. All work fine on other devices (iPhone/iPad/MacBook). When I enter not-existing AppleId/Password no change in the behaviour. I suspect that no connection is made with AppleId server or something!?
EtreCheck version: 3.4.6 (460)
Report generated 2017-11-20 19:22:53
Download EtreCheck from https://etrecheck.com
Runtime: 1:54
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Other problem
Description:
Not possible login/connect iCloud
Hardware Information: ⓘ
iMac (21.5-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Handoff/Airdrop2: not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
Acer G245HQ 1920 x 1080 @ 60 Hz
Disk Information: ⓘ
ST3500418AS disk0: (500.11 GB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (63.69 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H ()
USB Information: ⓘ
USB20Bus
Apple Inc. FaceTime HD Camera (Built-in)
hub_device
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Inc. iPhone
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
System Software: ⓘ
macOS High Sierra 10.13.1 (17B48) - Time since boot: about 6 hours
Gatekeeper: ⓘ
Mac App Store and identified developers
Clean up: ⓘ
~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
~/Library/Application Support/Steam/SteamApps/steamclean Public
Executable not found!
One orphan file found. [Clean up]
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.paragon-software.filesystems.ntfs (14.2.288 - SDK 10.5) [Lookup]
[loaded] com.sophos.kext.oas (9.6.53 - SDK 10.11) [Lookup]
[not loaded] com.sophos.nke.swi (9.6.51 - SDK 10.11) [Lookup]
/System/Library/Extensions
[not loaded] com.LaCie.ScsiType00 (1.2.2) [Lookup]
[not loaded] com.intel.kext.intelhaxm (1.1.1 - SDK 10.9) [Lookup]
[not loaded] com.jmicron.driver.jmPeripheralDevice (1.0.6) [Lookup]
[not loaded] com.lacie.driver.LaCie_RemoteComms (1.0.0) [Lookup]
[not loaded] com.oxsemi.driver.OxsemiDeviceType00 (0.09.6) [Lookup]
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Lookup]
System Launch Agents: ⓘ
[not loaded] 9 Apple tasks
[loaded] 180 Apple tasks
[running] 99 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 35 Apple tasks
[loaded] 188 Apple tasks
[running] 109 Apple tasks
Launch Agents: ⓘ
[loaded] com.lacie.eventsactions.launcher.agent.plist (? ab5cb100 7d32261d - installed 2009-09-03) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? ffa7f37 be93c7fb - installed 2017-02-14) [Lookup]
[running] com.paragon-software.NTFS.fsnotify.agent.plist (? dcda45f4 848b1897 - installed 2017-01-09) [Lookup]
[loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2017-01-09) [Lookup]
[running] com.sophos.agent.plist (Sophos - installed 2017-11-14) [Lookup]
[running] com.sophos.uiserver.plist (Sophos - installed 2017-11-14) [Lookup]
[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2012-09-28) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-26) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-12)
[loaded] com.barebones.authd.plist (Bare Bones Software, Inc. - installed 2016-07-27) [Lookup]
[loaded] com.ivacy.macapp.plist (Ivacy Limited - installed 2016-08-25) [Lookup]
[loaded] com.nordvpn.NordVPN.Helper.plist (TEFINKOM & CO S.A - installed 2017-08-05) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2016-12-13) [Lookup]
[running] com.paragon-software.NTFS.fsnotify.daemon.plist (? 66744841 b1cb5590 - installed 2016-08-29) [Lookup]
[loaded] com.paragon.NTFS.launch.plist (Apple, Inc. - installed 2017-10-25)
[running] com.sophos.common.servicemanager.plist (Sophos - installed 2017-09-25) [Lookup]
[not loaded] org.macports.mysql5.plist (? 0 ? - installed (null)) [Lookup]
User Launch Agents: ⓘ
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]
[failed] com.valvesoftware.steamclean.plist (? 2cdbe48b 0 - installed 2017-11-18) [Lookup] - ~/Library/Application Support/Steam/SteamApps/steamclean: Executable not found!
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-14) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-11-14)
NP_2020Player_IKEA: 5.0.94.0 (installed 2011-10-26) [Lookup]
Flash Player: 27.0.0.187 (installed 2017-11-14) [Lookup]
Unity Web Player: UnityPlayer version 3.5.0f6 (installed 2012-02-22) [Lookup]
Silverlight: 5.1.41212.0 (installed 2016-04-23) [Lookup]
JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-02-14) Check version
Safari Extensions: ⓘ
[not loaded] iMedia Converter Deluxe - iSkysoft Studio - http://www.iskysoft.com (installed 2013-11-27)
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-10-26) [Lookup]
Java (installed 2017-02-14) [Lookup]
MySQL (installed 2014-05-06) [Lookup]
Paragon NTFS for Mac® (installed 2017-01-09) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 435.55 GB
Destinations:
LaCie [Local]
Total size: 1.00 TB
Total number of backups: 2
Oldest backup: 14/01/2013, 16:32
Last backup: 28/03/2013, 12:51
Size of backup disk: Too small
Backup size 1.00 TB < (Disk used 435.55 GB X 3)
Top Processes by CPU: ⓘ
7% plugin-container
5% plugin-container
4% firefox
3% WindowServer
1% kernel_task
Top Processes by Memory: ⓘ
698 MB kernel_task
536 MB firefox
516 MB SophosScanD
453 MB plugin-container
451 MB mysqld
Top Processes by Network Use: ⓘ
Input Output Process name
83 MB 993 KB firefox
1 MB 440 KB mDNSResponder
671 KB 853 KB SophosMcsAgentD
382 KB 108 KB Mail
77 KB 16 KB netbiosd
Top Processes by Energy Use: ⓘ
12.56 plugin-container
7.66 firefox
6.64 plugin-container
6.44 WindowServer
Virtual Memory Information: ⓘ
2.66 GB Available RAM
72 MB Free RAM
5.34 GB Used RAM
2.59 GB Cached files
0 B Swap Used
Software installs (last 30 days): ⓘ
Adobe Flash Player: (installed 2017-10-26)
Adobe Flash Player: (installed 2017-11-14)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2017-11-20 12:52:30 Mail.app Crash [Open]
Cause: objc_msgSend() selector name: retain
2017-11-20 12:40:56 php Crash [Open]
Cause: dyld: launch, loading dependent libraries
Comments:
Both Firefox ans Safari running
NordVPN VPN tunnel is running, but not active (No tunnel active)
LaCie en paragon are for external hard drives
All this software was already active before upgrade to HighSierra / before the problems started.
Thanks in advance for your time!
Best regards
Vincent