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Question:

Question: Login iCloud gives never ending spinner

When I try to login to the iCloud I get a never ending spinner.


This both when the UID/PW are correct/incorrect.

This for all situations

- Preferences > iCloud

- Preferences > Accounts

- iTunes


I get no alerts etc.

This happens after the upgrade to HighSierra.

iMac, macOS High Sierra (10.13.1), After upgrade to 10.13.1.

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Nov 18, 2017 10:37 AM in response to Pentasol In response to Pentasol

What happens if you try to log in using another admin user account and the Safe Mode?


Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Nov 18, 2017 10:37 AM

Reply Helpful

Nov 20, 2017 10:27 AM in response to Eric Root In response to Eric Root

Hi Eric,


Thanks for your reply! Booting is safe-mode is a little difficult. Because with my 101 wired Apple keyboard, the keyboard is not recognised during boot. Each time at boot, I have to change the USB port several times (on the user login screen), before my keyboard is recognised. I'll have to arrange a Windows keyboard to simulate that. 😟


I have checked connecting several AppIeId accounts. All work fine on other devices (iPhone/iPad/MacBook). When I enter not-existing AppleId/Password no change in the behaviour. I suspect that no connection is made with AppleId server or something!?



EtreCheck version: 3.4.6 (460)

Report generated 2017-11-20 19:22:53

Download EtreCheck from https://etrecheck.com

Runtime: 1:54

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Other problem

Description:

Not possible login/connect iCloud


Hardware Information: ⓘ

iMac (21.5-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ⓘ

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

Acer G245HQ 1920 x 1080 @ 60 Hz


Disk Information: ⓘ

ST3500418AS disk0: (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (63.69 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


OPTIARC DVD RW AD-5690H ()


USB Information: ⓘ

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Inc. iPhone

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


System Software: ⓘ

macOS High Sierra 10.13.1 (17B48) - Time since boot: about 6 hours


Gatekeeper: ⓘ

Mac App Store and identified developers


Clean up: ⓘ

~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

~/Library/Application Support/Steam/SteamApps/steamclean Public

Executable not found!

One orphan file found. [Clean up]


Kernel Extensions: ⓘ

/Library/Extensions

[loaded] com.paragon-software.filesystems.ntfs (14.2.288 - SDK 10.5) [Lookup]

[loaded] com.sophos.kext.oas (9.6.53 - SDK 10.11) [Lookup]

[not loaded] com.sophos.nke.swi (9.6.51 - SDK 10.11) [Lookup]


/System/Library/Extensions

[not loaded] com.LaCie.ScsiType00 (1.2.2) [Lookup]

[not loaded] com.intel.kext.intelhaxm (1.1.1 - SDK 10.9) [Lookup]

[not loaded] com.jmicron.driver.jmPeripheralDevice (1.0.6) [Lookup]

[not loaded] com.lacie.driver.LaCie_RemoteComms (1.0.0) [Lookup]

[not loaded] com.oxsemi.driver.OxsemiDeviceType00 (0.09.6) [Lookup]

[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Lookup]


System Launch Agents: ⓘ

[not loaded] 9 Apple tasks

[loaded] 180 Apple tasks

[running] 99 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 35 Apple tasks

[loaded] 188 Apple tasks

[running] 109 Apple tasks


Launch Agents: ⓘ

[loaded] com.lacie.eventsactions.launcher.agent.plist (? ab5cb100 7d32261d - installed 2009-09-03) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? ffa7f37 be93c7fb - installed 2017-02-14) [Lookup]

[running] com.paragon-software.NTFS.fsnotify.agent.plist (? dcda45f4 848b1897 - installed 2017-01-09) [Lookup]

[loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2017-01-09) [Lookup]

[running] com.sophos.agent.plist (Sophos - installed 2017-11-14) [Lookup]

[running] com.sophos.uiserver.plist (Sophos - installed 2017-11-14) [Lookup]

[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2012-09-28) [Lookup]


Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-26) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-12)

[loaded] com.barebones.authd.plist (Bare Bones Software, Inc. - installed 2016-07-27) [Lookup]

[loaded] com.ivacy.macapp.plist (Ivacy Limited - installed 2016-08-25) [Lookup]

[loaded] com.nordvpn.NordVPN.Helper.plist (TEFINKOM & CO S.A - installed 2017-08-05) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2016-12-13) [Lookup]

[running] com.paragon-software.NTFS.fsnotify.daemon.plist (? 66744841 b1cb5590 - installed 2016-08-29) [Lookup]

[loaded] com.paragon.NTFS.launch.plist (Apple, Inc. - installed 2017-10-25)

[running] com.sophos.common.servicemanager.plist (Sophos - installed 2017-09-25) [Lookup]

[not loaded] org.macports.mysql5.plist (? 0 ? - installed (null)) [Lookup]


User Launch Agents: ⓘ

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[failed] com.valvesoftware.steamclean.plist (? 2cdbe48b 0 - installed 2017-11-18) [Lookup] - ~/Library/Application Support/Steam/SteamApps/steamclean: Executable not found!


Internet Plug-ins: ⓘ

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-14) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-11-14)

NP_2020Player_IKEA: 5.0.94.0 (installed 2011-10-26) [Lookup]

Flash Player: 27.0.0.187 (installed 2017-11-14) [Lookup]

Unity Web Player: UnityPlayer version 3.5.0f6 (installed 2012-02-22) [Lookup]

Silverlight: 5.1.41212.0 (installed 2016-04-23) [Lookup]

JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-02-14) Check version


Safari Extensions: ⓘ

[not loaded] iMedia Converter Deluxe - iSkysoft Studio - http://www.iskysoft.com (installed 2013-11-27)


3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-10-26) [Lookup]

Java (installed 2017-02-14) [Lookup]

MySQL (installed 2014-05-06) [Lookup]

Paragon NTFS for Mac® (installed 2017-01-09) [Lookup]


Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 435.55 GB

Destinations:

LaCie [Local]

Total size: 1.00 TB

Total number of backups: 2

Oldest backup: 14/01/2013, 16:32

Last backup: 28/03/2013, 12:51

Size of backup disk: Too small

Backup size 1.00 TB < (Disk used 435.55 GB X 3)


Top Processes by CPU: ⓘ

7% plugin-container

5% plugin-container

4% firefox

3% WindowServer

1% kernel_task


Top Processes by Memory: ⓘ

698 MB kernel_task

536 MB firefox

516 MB SophosScanD

453 MB plugin-container

451 MB mysqld


Top Processes by Network Use: ⓘ

Input Output Process name

83 MB 993 KB firefox

1 MB 440 KB mDNSResponder

671 KB 853 KB SophosMcsAgentD

382 KB 108 KB Mail

77 KB 16 KB netbiosd


Top Processes by Energy Use: ⓘ

12.56 plugin-container

7.66 firefox

6.64 plugin-container

6.44 WindowServer


Virtual Memory Information: ⓘ

2.66 GB Available RAM

72 MB Free RAM

5.34 GB Used RAM

2.59 GB Cached files

0 B Swap Used


Software installs (last 30 days): ⓘ

Adobe Flash Player: (installed 2017-10-26)

Adobe Flash Player: (installed 2017-11-14)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events): ⓘ

2017-11-20 12:52:30 Mail.app Crash [Open]

Cause: objc_msgSend() selector name: retain

2017-11-20 12:40:56 php Crash [Open]

Cause: dyld: launch, loading dependent libraries



Comments:

Both Firefox ans Safari running

NordVPN VPN tunnel is running, but not active (No tunnel active)

LaCie en paragon are for external hard drives

All this software was already active before upgrade to HighSierra / before the problems started.


Thanks in advance for your time!


Best regards

Vincent

Nov 20, 2017 10:27 AM

Reply Helpful

Nov 20, 2017 10:51 AM in response to Pentasol In response to Pentasol

Clean up: ⓘ

~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

~/Library/Application Support/Steam/SteamApps/steamclean Public

Executable not found!

One orphan file found. [Clean up]


Run the report again and click [Clean up].


I would uninstall Sophos. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files.


Sophos Un-install

Nov 20, 2017 10:51 AM

Reply Helpful

Nov 21, 2017 12:49 AM in response to Eric Root In response to Eric Root

Hi Eric,


Thanks for your reply!

I have cleaned the last bits of Steam and also removed Sophos.

However no change. When I enter a iCloud userid/pw I get endless spinners.

No difference in right/wrong userid and/or password.

Garbage+garbage gives the same spinner. 😁



In the EtreCheck log below I see "10 Apple tasks" launch agents and "34 Apple tasks" launch daemons are not loaded. Could that be the cause? I do not know where to look for these!?


I also see that com.apple.installer.cleanupinstaller.plist is not loaded. Could that be the reason?



Thanks!

Vincent


EtreCheck version: 3.4.6 (460)

Report generated 2017-11-21 09:38:04

Download EtreCheck from https://etrecheck.com

Runtime: 2:34

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Other problem


Hardware Information: ⓘ

iMac (21.5-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ⓘ

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

Acer G245HQ 1920 x 1080 @ 60 Hz


Disk Information: ⓘ

ST3500418AS disk0: (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (86.85 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


OPTIARC DVD RW AD-5690H ()


USB Information: ⓘ

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Inc. iPhone

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


System Software: ⓘ

macOS High Sierra 10.13.1 (17B48) - Time since boot: less than an hour


Gatekeeper: ⓘ

Mac App Store and identified developers


Kernel Extensions: ⓘ

/Library/Extensions

[loaded] com.paragon-software.filesystems.ntfs (14.2.288 - SDK 10.5) [Lookup]


/System/Library/Extensions

[not loaded] com.LaCie.ScsiType00 (1.2.2) [Lookup]

[not loaded] com.intel.kext.intelhaxm (1.1.1 - SDK 10.9) [Lookup]

[not loaded] com.jmicron.driver.jmPeripheralDevice (1.0.6) [Lookup]

[not loaded] com.lacie.driver.LaCie_RemoteComms (1.0.0) [Lookup]

[not loaded] com.oxsemi.driver.OxsemiDeviceType00 (0.09.6) [Lookup]

[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Lookup]


System Launch Agents: ⓘ

[not loaded] 10 Apple tasks

[loaded] 188 Apple tasks

[running] 90 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 34 Apple tasks

[loaded] 188 Apple tasks

[running] 110 Apple tasks


Launch Agents: ⓘ

[loaded] com.lacie.eventsactions.launcher.agent.plist (? ab5cb100 7d32261d - installed 2009-09-03) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? ffa7f37 be93c7fb - installed 2017-02-14) [Lookup]

[running] com.paragon-software.NTFS.fsnotify.agent.plist (? dcda45f4 848b1897 - installed 2017-01-09) [Lookup]

[loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2017-01-09) [Lookup]

[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2012-09-28) [Lookup]


Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-26) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-12)

[loaded] com.barebones.authd.plist (Bare Bones Software, Inc. - installed 2016-07-27) [Lookup]

[loaded] com.ivacy.macapp.plist (Ivacy Limited - installed 2016-08-25) [Lookup]

[loaded] com.nordvpn.NordVPN.Helper.plist (TEFINKOM & CO S.A - installed 2017-08-05) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2016-12-13) [Lookup]

[running] com.paragon-software.NTFS.fsnotify.daemon.plist (? 66744841 b1cb5590 - installed 2016-08-29) [Lookup]

[loaded] com.paragon.NTFS.launch.plist (Apple, Inc. - installed 2017-10-25)

[not loaded] org.macports.mysql5.plist (? 0 ? - installed (null)) [Lookup]


User Launch Agents: ⓘ

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]


Internet Plug-ins: ⓘ

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-14) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-11-14)

NP_2020Player_IKEA: 5.0.94.0 (installed 2011-10-26) [Lookup]

Flash Player: 27.0.0.187 (installed 2017-11-14) [Lookup]

Unity Web Player: UnityPlayer version 3.5.0f6 (installed 2012-02-22) [Lookup]

Silverlight: 5.1.41212.0 (installed 2016-04-23) [Lookup]

JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-02-14) Check version


Safari Extensions: ⓘ

[not loaded] iMedia Converter Deluxe - iSkysoft Studio - http://www.iskysoft.com (installed 2013-11-27)


3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-10-26) [Lookup]

Java (installed 2017-02-14) [Lookup]

MySQL (installed 2014-05-06) [Lookup]

Paragon NTFS for Mac® (installed 2017-01-09) [Lookup]


Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 412.40 GB

Destinations:

LaCie [Local]

Total size: 1.00 TB

Total number of backups: 2

Oldest backup: 14/01/2013, 16:32

Last backup: 28/03/2013, 12:51

Size of backup disk: Too small

Backup size 1.00 TB < (Disk used 412.40 GB X 3)


Top Processes by CPU: ⓘ

4% WindowServer

1% mdworker

1% kernel_task

1% FreeMemory

0% fontd


Top Processes by Memory: ⓘ

556 MB kernel_task

73 MB Finder

68 MB Dock

50 MB NotificationCenter

49 MB garcon


Top Processes by Network Use: ⓘ

Input Output Process name

74 KB 59 KB mDNSResponder

5 KB 4 KB SocialPushAgent

5 KB 3 KB apsd

6 KB 996 B com.apple.geod

6 KB 355 B cloudd


Top Processes by Energy Use: ⓘ

5.28 WindowServer

0.38 zsd

0.22 zdd

0.20 fseventsd


Virtual Memory Information: ⓘ

5.92 GB Available RAM

3.90 GB Free RAM

2.08 GB Used RAM

2.01 GB Cached files

0 B Swap Used


Software installs (last 30 days): ⓘ

Adobe Flash Player: (installed 2017-10-26)

Adobe Flash Player: (installed 2017-11-14)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events): ⓘ

2017-11-21 09:34:04 php Crash [Open]

Cause: dyld: launch, loading dependent libraries

2017-11-20 12:52:30 Mail.app Crash [Open]

Cause: objc_msgSend() selector name: retain

Nov 21, 2017 12:49 AM

Reply Helpful

Nov 21, 2017 10:54 AM in response to Eric Root In response to Eric Root

Hi Erik,

Thanks for your reply.

I only use the VPN for certain secure actions. Not for day-to-day work. In all these cases VPN was not running. I tried it one time with VPN turned on, no luck there.


Do you know how I can reset iCloud on this Mac? Is it possible to re-install it? I do not want to re-install MacOS all over again. (Which sounds like shooting a musquito with a cannon) That will cost me to much time (together with all the applications). I can not restore since then the iCloud problems will return. Really frustrating.


Is it possible to log what is going on, in the kernel?



Kind regards

Vincent

Nov 21, 2017 10:54 AM

Reply Helpful

Nov 23, 2017 6:49 AM in response to Eric Root In response to Eric Root

Hi Erik,


Thanks for your reply.


I have arranged a Microsoft keyboard and was able to reboot the Mac in Safe mode.

Also rebooted the router and killed the VPN software completely (although it was not running).

However not change in this iCloud. Still not working.


I'm running out of ideas to solve this. Is there not secret "sudo icloud -full reinstall" command?


The creation of a new internet account results in this screen. In which the spinner is not even

spinning!


User uploaded file


Kind regards

Vincent

Nov 23, 2017 6:49 AM

Reply Helpful

Nov 23, 2017 10:30 AM in response to Pentasol In response to Pentasol

You are welcome. You posted earlier you were able to sign in on your devices, but try signing into iCloud using another admin account on your computer. Trying to isolate if this is an account problem or if it is possibly a computer problem.

Nov 23, 2017 10:30 AM

Reply Helpful

Nov 23, 2017 11:24 PM in response to Eric Root In response to Eric Root

Hi Erik,


Thanks for your quick reply.


I have 2 Apple-Ids. On my Mac I'm not able to connect to iCloud using any of these.

Both Apple-Ids work great on other devices (phone/pad/macbook etc).


After login question (or even when I press 'create new apple id') the proces halts.

- When trying to login, I get a spinning spinner.

- When trying to create new, I get a Stopped spinner (see image previous message)


I see no difference in reaction from the system when using one of these valid AppleId's or

using a non existing AppleId/PW combination.


Kind regards

Vincent

Nov 23, 2017 11:24 PM

Reply Helpful

Nov 26, 2017 3:54 AM in response to Eric Root In response to Eric Root

Hi Eric,


I tried that also before. No luck. After that I tried a complete reinstall of HighSierra. That

didn't changed anything. As a final result I reformatted the drive and reinstalled MacOs

again. Now it works.


This is a rather drastic action for such a small issue. And I can't really believe that Apple is

unwilling / uncapable to come up with a decent solution for this kind of bugs. Unbelievable. 😠

All together I have spend up to 30 hours trying / restarting / installating etc.



However, many thanks for your support! I really appreciate it! 🙂


Regards

Vincent

Nov 26, 2017 3:54 AM

Reply Helpful
User profile for user: Pentasol

Question: Login iCloud gives never ending spinner