Injustice on replacement by Apple, now what?

Question

Level 1

8 points

Injustice on replacement by Apple, now what?

I am a loyal Apple Customer for last 8 years. In a family of 6 people we have 6 Apple Devices. I bought an Apple Iphone 7 around 1 year back and my phone is in warranty period upto 21st November 2017.

Suddenly 10 days back I got a call and my phone was off. I immediately submitted the phone to the nearest service centre. I was expecting a replacement of the phone but they came back to me saying that the phone has some internal damage been found they cannot do anything about it, it the phone has to be replaced it will be a paid replacement by paying around 30,000 Rs which is close to 450$.

I am thoroughly disappointed with this and it was just not expected out of Apple. Can someone suggest what I can do to bring this to the notice of other Apple users and top management of Apple?

iPhone 7, iOS 11.0.3

Posted on Nov 18, 2017 1:30 AM

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Answer 1

seventy one

Level 7

27,424 points

Nov 18, 2017 2:10 AM in response to Anky786

I am assuming you are in India. It is wise to ask for any warranty service or repairs from the store you bought the product from. If you did not buy the phone in India you are less likely to get positive help. Reason. All Indian stores are Apple Authorised re-sellers. They are all privately owned and tend to operate on their own terms; some acceptably, others less so.

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Answer 2

seventy one

Level 7

27,424 points

Nov 18, 2017 3:54 AM in response to Anky786

Yes. Iphone warranties are not international. The phone must be returned to the country where it was purchased fro warranty repairs. It is probably too late now to do that, I'm afraid you will have to use whatever local resources seem the best value to you.

Sorry I cannot be more help.

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Answer 3

Nov 18, 2017 1:55 AM in response to Anky786

Did they found liquid damage? Because liquid damage is not covered by abble. And what exactly was your problem? What happend that your mobile stoped working?

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Answer 4

Nov 18, 2017 1:56 AM in response to Anky786

Chances are, you can request a full scan from a Genius bar at your local Apple Store. Try going to them, they will deal with it.

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Answer 5

Anky786 Author

Level 1

8 points

Nov 18, 2017 2:35 AM in response to from0toHero

No liquid damage or physical damage. I got a call and phone just knocked off. They say there is some internal damage found. How can there be internal damage without external damage.

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Answer 6

Anky786 Author

Level 1

8 points

Nov 18, 2017 3:48 AM in response to seventy one

Yes I did not buy it from India, this was bought in USA and for all reasons what you are saying seems to be true, there doesnt seem to be a way to get a replacement done from India.

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