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Question: Can't download High Sierra

When I 'Get' macOS High Sierra in App Store for my macBook Air, 13-inch, Mid 2012, current version OS X 10.8.5 (12F45), the slash circle icon just spins indefinitely, and there is no file in Applications beginning with the name Install... I also looked in the temp directory for App Store and there is no partial file in their as well.

I tried downloading El Capitan and it was also unresponsive.

I logged out of ITunes, which worked, but could not log into App Store.

(I know my login and I know my login works because I used it to register for this forum, and I also use it to go to and view my Notes remotely).

I also did a command F boot and cleaned my drive and repaired permissions.

Also, I deleted my App Store cache files (something.plist, etc. -->three files). Restarted a number of times.

If I do an OS X reinstall from the Internet, is there the option to do a non-destructive (of Data) reinstall? It appears there is (by not erasing or partitioning the drive) but it is not explicitly said.



MacBook Air, OS X Mountain Lion (10.8.5), null

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Nov 18, 2017 2:08 AM in response to double07robinhood In response to double07robinhood

Robin is a great guy, he deserves any help you can give him. He works very hard. And he is nice to people and animals.


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Nov 18, 2017 2:34 AM in response to double07robinhood In response to double07robinhood

Are you trying to download using a WiFi connection, if so it might be better to try a cabled connection if you can.

Install macOS High Sierra does not appear until it is completely downloaded, whilst it is downloading it called something like download High Sierra, have a look in your Applications folder, you can change the Sort By order to Date Created if you want to find it easier. If you find it put it in the trash, also if you see it in Launchpad, click and hold on it till it wiggles, then click on the 'x' to delete it. Now restart your mac and relaunch the App Store and see if you can download now.

Nov 18, 2017 2:34 AM

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Question: Can't download High Sierra