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Question: Different imei after replacement

I got my iphone replaced with new iphone and my imei numbers and serial numbers are different from old iphone how do i belive it is a new iphone

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Nov 18, 2017 2:21 AM in response to saiungarala In response to saiungarala

It is possibly a refurbished phone. Apple's terms and conditions allow them to give refurbishments in place of original phones where repair is not possible. Refurbished phones are often better than new as they are thoroughly tested and any suspect part replaced before hand over. The balance of your warranty is also covered.

Nov 18, 2017 2:21 AM

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Nov 18, 2017 2:30 AM in response to saiungarala In response to saiungarala

Not absolutely sure but I seem to remember that an F initial letter is the code for refurbished.

In any event Apple are entitled to offer a refurbished phone. Check your terms and conditions.


Please understand, we here, are volunteer helpers. We do not answer on Apple's behalf; only Apple can do that. Our position is mainly to answer technical questions, though we do try to help in matters like this one.

Nov 18, 2017 2:30 AM

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Question: Different imei after replacement