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Question:

Question: MY Mac is so slow! I live on an island in Greece, no help here!

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-18 12:04:49

Download EtreCheck from https://etrecheck.com

Runtime: 12:08

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Computer is too slow


Hardware Information:

MacBook Pro (15-inch, Late 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,2

1 2,2 GHz Intel Core i7 (i7-2675QM) CPU: 4-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Check Battery - Cycle count = 183

iCloud Quota: 1.73 GB available


Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1440 x 900

AMD Radeon HD 6750M - VRAM: 512 MB


Disk Information:

ST9500325ASG disk0: (500,11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 499.25 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-8A8 ()


USB Information:

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Logitech USB Receiver

Apple Computer, Inc. IR Receiver


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 498.88 GB (192.54 GB free)

Physical disk: disk0s2 499.25 GB Online


System Software:

macOS High Sierra 10.13.1 (17B48) - Time since boot: about 2 hours


Gatekeeper:

Mac App Store and identified developers


Clean up:

~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert -l ~/Library/Logs/CSConfigDotMacCert.log -u [redacted]@me.com -t SharedServices -s

Executable not found!

~/Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist

/usr/bin/open -F -g ~/Library/Application Support/CleanMyMac 2/CleanMyMac 2 Helper.app --args -watchDiskSpace

Executable not found!

2 orphan files found. [Clean up]


Kernel Extensions:

/Library/Application Support/VirtualBox

[not loaded] org.virtualbox.kext.VBoxDrv (4.3.6) [Lookup]

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.3.6) [Lookup]

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.3.6) [Lookup]

[not loaded] org.virtualbox.kext.VBoxUSB (4.3.6) [Lookup]


/System/Library/Extensions

[loaded] com.Logitech.Control Center.HID Driver (3.6.0 - SDK 10.6) [Lookup]

[loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.6) [Lookup]

[not loaded] com.apogee.driver.ApogeeUSBDuetAudio (1.0.0 - SDK 10.6) [Lookup]

[not loaded] com.devguru.driver.SamsungComposite (1.4.31 - SDK 10.6) [Lookup]


/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.31 - SDK 10.6) [Lookup]

[not loaded] com.devguru.driver.SamsungACMData (1.4.31 - SDK 10.6) [Lookup]

[not loaded] com.devguru.driver.SamsungMTP (1.4.31 - SDK 10.5) [Lookup]

[not loaded] com.devguru.driver.SamsungSerial (1.4.31 - SDK 10.6) [Lookup]


System Launch Agents:

[not loaded] 9 Apple tasks

[loaded] 165 Apple tasks

[running] 101 Apple tasks

[killed] 13 Apple tasks

13 processes killed due to insufficient RAM


System Launch Daemons:

[not loaded] 35 Apple tasks

[loaded] 170 Apple tasks

[running] 109 Apple tasks

[killed] 15 Apple tasks

15 processes killed due to insufficient RAM


Launch Agents:

[running] com.ApogeePopup.plist (? b5762f7b ef8dc0e1 - installed 2012-03-12) [Lookup]

[running] com.Logitech.Control Center.Daemon.plist (? 5b5e4f6b aa912328 - installed 2012-09-12) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? d05f5ffa be93c7fb - installed 2017-07-25) [Lookup]


Launch Daemons:

[running] com.DuetUSBDaemon.plist (? 47ec22a1 d3aba75d - installed 2011-10-12) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-26) [Lookup]

[loaded] com.apple.aelwriter.plist (Apple, Inc. - installed 2012-03-03)

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-18)

[failed] com.apple.qmaster.qmasterd.plist (Apple, Inc. - installed 2010-08-26)

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-11-06) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-12) [Lookup]

[loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2015-10-26) [Lookup]

[not loaded] org.virtualbox.startup.plist (Shell Script 700b9385 - installed 2014-02-01) [Lookup]


User Launch Agents:

[loaded] com.adobe.ARM.[...].plist (? 560d19c8 cf8f6d6d - installed 2017-11-18) [Lookup]

[failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist (? ? ? - installed 2012-03-02) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[failed] com.facebook.videochat.[redacted].plist (Apple, Inc. - installed 2017-11-18)

[failed] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist (? 3dd6467 0 - installed 2014-05-25) [Lookup] - ~/Library/Application Support/CleanMyMac 2/CleanMyMac 2 Helper.app: Executable not found!

[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (Canon Inc. - installed 2015-01-30) [Lookup]

[not loaded] org.virtualbox.vboxwebsrv.plist (? e782d02b f8c02c5c - installed 2017-11-18) [Lookup]


User Login Items:

fuspredownloader Programm - Hidden

(~/Library/Application Support/.FUS/fuspredownloader.app)

Dropbox Programm

(~/.Trash/Dropbox.app)

KiesAgent Programm - Hidden (? 0 - installed 2017-10-19)

(/Applications/Kies 11.20.47.app/Contents/MacOS/KiesAgent.app)

iTunesHelper Programm (? 0 - installed 2017-11-11)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Canon IJ Network Scanner Selector EX Programm

(/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

AdobeResourceSynchronizer Programm

(/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)


Internet Plug-ins:

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-14) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

AdobePDFViewerNPAPI: 11.0.23 (installed 2017-11-18) [Lookup]

AdobePDFViewer: 11.0.23 (installed 2017-11-18) [Lookup]

Flash Player: 27.0.0.187 (installed 2017-11-14) [Lookup]

EPPEX Plugin: 10.0 (installed 2015-01-30) [Lookup]

JavaAppletPlugin: Java 8 Update 141 build 15 (installed 2017-07-25) Check version


User internet Plug-ins:

Google Earth Web Plug-in: 7.1 (installed 2013-10-08) [Lookup]


Safari Extensions:

[not loaded] clea.nr Videos - A Cleaner Internet - http://clea.nr/ (installed 2016-05-02)

[not loaded] Awesome Screenshot - Diigo - http://www.diigo.com/ (installed 2015-09-13)

[not loaded] Franker - Yurii Soldak - http://franker.googlecode.com/ (installed 2014-09-28)

[not loaded] GMX MailCheck - 1&1 Mail & Media GmbH - http://go.gmx.net/home (installed 2016-09-13)

[not loaded] Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (installed 2015-11-21)

[not loaded] YoutubeWide - Pedrocc - http://www.pedrocc.com/safari (installed 2014-09-28)

[not loaded] Facebook Cleaner - Sonny Fazio - http://sonstermedia.com (installed 2014-09-28)


Audio Plug-ins:

DVCPROHDAudio: 1.3.2 (installed 2012-03-03)


3rd Party Preference Panes:

Flash Player (installed 2017-10-26) [Lookup]

Java (installed 2017-07-25) [Lookup]

Logitech Control Center (installed 2012-09-12) [Lookup]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

29% photoanalysisd

17% photolibraryd

7% WindowServer

6% ScreenSaverEngine

3% kernel_task


Top Processes by Memory:

515 MB kernel_task

277 MB ScreenSaverEngine

78 MB com.apple.WebKit.WebContent

75 MB photolibraryd

72 MB Finder


Top Processes by Network Use:

Input Output Process name

292 KB 220 KB mDNSResponder

81 KB 162 KB CNSSelectorAgent

21 KB 48 KB apsd

29 KB 11 KB Mail

16 KB 2 KB Unknown


Top Processes by Energy Use:

36.92 photoanalysisd

21.52 photolibraryd

8.10 WindowServer

1.20 opendirectoryd


Virtual Memory Information:

1.03 GB Available RAM

325 MB Free RAM

2.97 GB Used RAM

734 MB Cached files

131 MB Swap Used


Software installs (last 30 days):

WhatsApp: 0.2.6430 (installed 2017-11-06)

Adobe Flash Player: (installed 2017-11-06)

Adobe Flash Player: (installed 2017-11-14)

WhatsApp: 0.2.6969 (installed 2017-11-14)

Adobe Reader XI (11.0.23): (installed 2017-11-18)

Flip4Mac Uninstaller: (installed 2017-11-18)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-11-18 11:58:18 qmasterd Crash [Open]

Cause: dyld: launch, loading dependent libraries

Posted on

Reply
Question marked as Helpful

Nov 18, 2017 8:56 AM in response to christinafromgreece In response to christinafromgreece

Hello Christina,


Not a good report but also not necessarily beyond help.


Go down the report from the top. As you come to each item, if it is in red ink with an instruction, follow that instruction.


When you see any MacPaw or Clean My Mac entries, remove them. Clean my Mac is probably your biggest problem.


I don't recognise some of the entries but wherever it mentions Clean something, I would remove it. Your Mac does not need cleaning aids.


Then do repeated etrecheck reports for your own guidance but do not publish until all these items are removed.


Then we can assess again.

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Nov 18, 2017 3:49 AM in response to christinafromgreece In response to christinafromgreece

Hello,


Some solutions to your problem might be.

  1. Factory resetting your laptop.
  2. Deleting unnecessary apps and close unneeded processes
  3. Deleting unnecessary files
  4. Upgrade to the latest OS if possible.

If none of these things work I have noticed that it is possible to upgrade the RAM on your computer. Doing so will dramatically increase the speed of your computer as nowadays 4 gigs of RAM is just not enough.


You can buy RAM virtually anywhere if I were you I would get it upgraded at a local tech shop or follow a IFIXIT guide on how to do it for your laptop.

Nov 18, 2017 3:49 AM

Reply Helpful
Question marked as Helpful

Nov 18, 2017 8:56 AM in response to christinafromgreece In response to christinafromgreece

Hello Christina,


Not a good report but also not necessarily beyond help.


Go down the report from the top. As you come to each item, if it is in red ink with an instruction, follow that instruction.


When you see any MacPaw or Clean My Mac entries, remove them. Clean my Mac is probably your biggest problem.


I don't recognise some of the entries but wherever it mentions Clean something, I would remove it. Your Mac does not need cleaning aids.


Then do repeated etrecheck reports for your own guidance but do not publish until all these items are removed.


Then we can assess again.

Nov 18, 2017 8:56 AM

Reply Helpful (1)
User profile for user: christinafromgreece

Question: MY Mac is so slow! I live on an island in Greece, no help here!