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Question: wifi icon on macbook

Hi my wife has a MacBook Air and the WiFi icon as x in it and she can’t connect to the internet via WiFi. I’ve clicked on it but it won’t turn WiFi in. Any ideas to solve this is much appreciated.

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Nov 18, 2017 4:41 PM in response to Craigofkirkby In response to Craigofkirkby

Hello Craigofkirkby,

After reviewing your post, it sounds like the MacBook Air has an x in the Wi-Fi symbol and is not able to turn on. Since the symbol is there it might be a software issue where another software may be interfering. It could also be something where the hardware is not being recognized and an SMC reset may help it be recognized correctly.

Use safe mode to isolate issues with your Mac

How to reset the System Management Controller (SMC) on your Mac

Thank you for using Apple Support Communities. Have a nice day.

Nov 18, 2017 4:41 PM

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Nov 19, 2017 6:22 AM in response to joe_7399 In response to joe_7399

I will try the smc. I took it to a local Apple authorised retailer and they said it needs a new screen as the WiFi bit is in the screen. The MacBook ain’t really got any extra software to interfere. We just use it to surf the web really. It just stop working .

Nov 19, 2017 6:22 AM

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Question: wifi icon on macbook