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Question: Forgot Apple ID password and Recovery key


As the title says, I don't remember my Apple ID password and I don't have my recovery key. I have two-step verification turned on, so I can't access my account. I am still able to use my iPhone, but I want to buy another one and to transfer everything I have on the newer one. How will I be able to do that? Have I lost my Apple account forever? I have Find my iPhone turned on and I can't even turn it off without logging in...

Please help! Thank you!


iPhone 5c, iOS 10.3.1

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Nov 18, 2017 6:29 AM in response to bogdan03 In response to bogdan03

If you lost two or more of the required sign-in items

As noted above, two-step verification requires at least two of the items below to sign in successfully:

  • Your Apple ID password
  • Access to one of your trusted devices
  • Your Recovery Key

If you've permanently lost any two of these items, you can't sign in or regain access to your account. You'll need to create a new Apple ID. You can create a new one from the Apple ID site.


Nov 18, 2017 6:29 AM

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Question: Forgot Apple ID password and Recovery key