Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: itunes not able to capture my latest iphone backup on pc

i am using version 12.7.1.14 itunes on my pc.


I backup my iphone (version 11.1) on Nov 16, 2017, however itunes shows that my latest backup was Dec 13, 2016.


When I open \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup on my pc, the Nov 16, 2017 file is sitting in there with full content.


Please advise how I may connect my latest backup with itunes.


Thanks a lot!


eliza

itunes 12.2

Posted on

Reply

Page content loaded

Nov 20, 2017 7:35 PM in response to eliza k In response to eliza k

Hi eliza k!

I understand that you're unable to back up your iPhone using iTunes, and I'm happy to help. Please start by trying the suggestions in this support article:

If your iTunes backup couldn‘t be completed or you can‘t restore from a backup

Thanks for using Apple Support Communities.


Cheers!

Nov 20, 2017 7:35 PM

Reply Helpful
User profile for user: eliza k

Question: itunes not able to capture my latest iphone backup on pc