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iTunes WILL NOT OPEN

I've tried everything I can think of besides a complete system reinstall. Since the past few security updates it just hangs on open.


Yes, this is an older machine. But it's otherwise in awesome shape. And my family uses it primarily as a media server…so the fact that iTunes isn't working anymore is, well, a big bummer.


Interestingly iTunes DOES open when I start my computer in safe mode. But it DOES NOT open when I try and launch iTunes in "iTunes Safe Mode." Which is kinda weird. Not sure the difference there.


I've tried deleting all the iTunes prefs. I've turned off all my login items. I've even reinstalled iTunes. But nothing works.


I have dozens of crash reports, system files, and even process samples…but it's a bit beyond my knowledge to read those and try and figure out WHAT is causing the hang.


Any ideas?

MacBook Pro with Retina display, macOS Sierra (10.12.3)

Posted on Nov 18, 2017 6:30 AM

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Posted on Nov 22, 2017 5:27 AM

Hey, JungleNYC!


Thanks for visiting the Apple Support Communities. From your post, I understand that you are unable to open iTunes on your MacBook Pro. I'm happy to help!


I see that you've already tried some troubleshooting. Since those steps haven't worked, I would recommend next testing out iTunes in a new user account: How to test an issue in another user account on your Mac - Apple Support .


Should you continue to have trouble, don't hesitate to respond back.

Cheers.
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iTunes WILL NOT OPEN

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