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chemorcon15 Author

Level 1

9 points

How to change or update my NAI settings?

I have 5 bars of service with boost Mobile iPhone 6 but I can’t call, text or use data. I’ve spoke to numerous agents at boost and they say it’s my phone.. I researched a little on how to reset or update it, but nothing helpful..

Posted on Nov 18, 2017 6:57 AM

Best reply

madra31

Level 6

9,940 points

Posted on Nov 18, 2017 7:19 AM

When you go to Settings-General-About and scroll to Model does the string look like this: "M......LL/A"?

If so, then, press and hold the Power and Home buttons until the Apple logo appears. Otherwise post back with the actual string.

If that does not help, follow the steps below to complete activation on a CDMA network.

https://help.ting.com/hc/en-us/articles/205428688-Completing-Activation-for-an-i OS-10-and-up-device

If you still cannot call or text, do a restore via iTunes.

After that there are two further things to do:

1) contact Boost Mobile and request an account refresh to reprovision the device.