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Question: My phone is frozen on the lock screen, my home button doesnt work and won't let me turn off my phone or go on it?

I was on snap chat then all of a sudden my phone froze, I locked my phone after it froze. Then my lock screen zoomed in for some reason on it's own and now it won't let me unlock my phone, turn it off, reset my phone or do anything? I can't reset it because my home button stopped working all of a sudden a few days ago for some unknown reason. I have the accessibility touch square but whenever i try to use the home button on that and my lock button to reset my phone it screenshots the lock screen and nothing happens. It's been like this for 3 hours now and it's getting very frustrating. How do i fix this?

iPhone 6s, iOS 11.1

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chloeclaire1,


See if this helps:


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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Question: My phone is frozen on the lock screen, my home button doesnt work and won't let me turn off my phone or go on it?