I was experiencing quick data dried out. And net work service provider said there is app called Amazon AWS in ur device which consume more data. But I don’t download or I couldn’t find out any app called ‘ Amazon AWS’ in my device . Then when I contacted Apple support team they said this
| Here's the transcript of your chat with Apple Support: |
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How did it reach you ... by email. Was it addressed to you by your name or the name that Apple know you by ... and come from an address that ended @apple.com ? If it didn't it is a fake. No one is calling you a liar, you're simply mistaken.
Kunhuz wrote:
Yes it is from Apple.com
It’s a genuine mail. I had reach to chat support with proper log in
In order to sort this out take your phone and a copy of the email to Apple. I would advise you to do it as soon as you can.
Regardless.
I cannot imagine an Apple representative suggesting there are viruses on your phone when they should know that the iOS system is (as of now) immune from viruses.
And you should take with you a full copy of the conversation.
Let's go back to your network provider and their finding of you having Amazon AWS. Did they scan your iPhone? How did they discover this?
Amazon AWS is not an app it is Amazon Web Services (yes, it is redundant). Apple contracts with Amazon AWS for data services and your network provider probably saw that you had an domain that you had been to that indicated you had been to one of their sites.
Yes, I have seen transcripts of first line Apple support personnel suggesting scanning an iPhone for malware/spyware/viruses and heard phone recordings of the same.
You do not need to scan, in this case both the network person you talked to and the Apple support technician gave you bad advice. If you are having extreme battery drain use your phone for 24 to 48 hours then go to Settings > Battery and see which apps are consuming your battery.
If you are using a work email address, particularly Exchange, this can also drain your battery if there is a problem with the authentication server. If that shows as having high use contact the Exchange administrator at your work and have them check if from their end. This issue could also reveal an Amazon AWS entry as many businesses use them.
My complaint to network provider was about the internet data issue . Data was consuming more compared to previous months. So they have checked with their system over the phone and said Amazon AWS app is consuming more data. So I thought battery also due to same issue . Thanks for your suggestions about battery dried out issue ..
As I said, there is no Amazon AWS app. They are looking at the site that is consuming more of your data. There is nothing suspicious in their finding.
Do you have automatic updates turned on? If you do not charge your iPhone and night and have autoupdates on it will use your cellular data at night to update apps that are < 150MB in size. Since there is lots of updating going on right now that could increase your data usage.
Kunhuz,
Can I just step back into the thread for a moment. I really feel an apology is due for the questioning line and the doubt expressed in my posts to you. Deggie has shown there is much truth behind what you said - and my compliments to him too, for his approach. He could have criticised some of what preceded him, but he didn't. Thank you, Deggie.
Yes , I was with same understanding
.. and this how conversions ended
For an iOS device, none.
(155171)
Thank you . But service support team suggested that we can scan the device with virus scan App
What support team?
There are no viruses effecting iPhones.
Doubtful Apple would suggest such a thing.
And where did you find this service team. There simply isn't an opening for a virus in the current iOS system. So your service team are probably as dodgy as their recommendations.
Which is best virus scan App ?
