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Changes in iTunes 12.7

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Question: unable to back up apps

I am going crazy, both my wife and I have new Iphone X, we are trying to back up our current iphone 6 to itunes on our laptops. different laptops, both have 11.1.2 on the phones, and both laptops have 12.7.1 itunes installed on laptops. When phones are connected there is not an option for apps, on my device has. Music, Films, TV, Books, Audio Books, Tones, Purchased.

What are we doing wrong?

I am wanting to back up to laptop the old phones so we can restore and setup the new phones.

iPhone 6 Plus, iOS 10.1

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Nov 18, 2017 10:36 AM in response to Themash278 In response to Themash278

With the newest iTunes Apple did away with doing anything app related with iTunes. All management is now done directly between the iTunes Store and the device itself. Kind of makes me wonder if you have an app which the developer removes from the Store how you can keep a copy for future use should you need to reset your phone, but ours is not to question Apple's decisions.


If you have a backup of an app already on your computer you can still transfer that to a new phone, you just can't make backups of any future apps.


Changes in the new iTunes [12.7] - https://support.apple.com/HT208075


Manually manage content on your iPhone, iPad, or iPod touch using iTunes - https://support.apple.com/HT201593 - "Manually add items from your computer: If you have media on your computer that you can't redownload from the App Store or iTunes Store directly on your iOS device, such as custom ringtones or iOS apps, you can drag and drop the media from your computer to your iOS device using iTunes."

Nov 18, 2017 10:36 AM

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Question: unable to back up apps