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Question: can not uograde to ios 10


Am getting the attached error when trying to upgrade to iOS 10.

Even though I am connected to the Internet and had phone on charge.

Tried several times and keep getting the same message.

User uploaded file

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Question marked as Apple Recommended

It's no longer possible to install that version. Delete it and check for updates again; you should get 10.3.3 or 11.1.2 depending on what model you have.


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Nov 18, 2017 11:02 AM in response to jarv873 In response to jarv873

If your device is qualified for iOS 11.x.x, then you cannot upgrade to iOS 10.x.x any longer.

See the chart below to determine whether you can upgrade your device and to what you can upgrade. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes to update.

iPhone, iPod Touch, and iPad iOS Compatibility Chart

Device iOS Version

iPhone 1 iOS 3.1.3

iPhone 3G iOS 4.2.1

iPhone 3GS iOS 6.1.x

iPhone 4 iOS 7.1.x

iPhone 4S iOS 9.x.x

iPhone 5 iOS 10.x.x

iPhone 5c iOS 10.x.x

iPhone 5s iOS 11.x.x

iPhone 5se iOS 11.x.x

iPhone 6 iOS 11.x.x

iPhone 6 Plus iOS 11.x.x

iPhone 7 iOS 11.x.x

iPhone 7 Plus iOS 11.x.x


iPod Touch 1 iOS 3.1.3

iPod Touch 2 iOS 4.2.1

iPod Touch 3 iOS 5.1.1

iPod Touch 4 iOS 6.1.x

Pod Touch 5 iOS 9.x.x

iPod Touch 6 iOS 11.x.x


iPad 1 iOS 5.1.1

iPad 2 iOS 9.x.x

iPad 3 iOS 9.x.x

iPad 4 iOS 10.x.x

iPad 5 iOS 11.x.x

iPad Pro 12.9” iOS 11.x.x

iPadPro 9.7” iOS 11.x.x

iPad Mini & Mini Retina iOS 11.x.x

iPad mini 2 iOS 11.x.x

iPad mini 3 iOS 11.x.x

iPad mini 4 iOS 11.x.x

iPad Air iOS 11.x.x

iPad Air 2 iOS 11.x.x


Select the method most appropriate for your situation.

Upgrading iOS

1. How to update your iPhone, iPad, or iPod Touch

2. iPhone Support

3. iPod Touch Support

4. iPad Support

a. Updating Your iOS from iOS 5

Tap Settings > General > Software Update

If an update is available there will be an active Update button. If you are current,

then you will see a gray screen with a message saying you are up to date.

b. If you are still using iOS 4 Updating your device to iOS 5 or later.

c. Resolving update problems

1. iOS - Unable to update or restore

2. iOS- Resolving update and restore alert messages

Nov 18, 2017 11:02 AM

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Nov 19, 2017 2:10 PM in response to jarv873 In response to jarv873

Hi jarv873. More precisely, if you already have iOS 9 or 10, it's Settings > General > Storage and iCloud Usage. Then you pick the first Manage Storage, the one for STORAGE. Find the Software Update (gear icon) in the list. Tap it and delete it.

Nov 19, 2017 2:10 PM

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Question: can not uograde to ios 10