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Jhi Joseph Author

Level 1

8 points

My texting app keeps crashing when I open it.

My texting app keeps crashing. I get my messages on my Apple Watch but the phone itself just crashes. Does anyone know what I can do? I did a reset, turned off settings and looked for a malicious message. But nothing. All my messages are cleared and nothing came from an unknown sender.

iPhone 7 Plus, iOS 11.1

Posted on Nov 18, 2017 10:17 AM

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8 replies

Level 10

167,177 points

Nov 18, 2017 12:11 PM in response to Jhi Joseph

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

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Level 10

167,177 points

Nov 18, 2017 11:46 AM in response to Jhi Joseph

Did you try a forced restart?

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Jhi Joseph Author

Level 1

8 points

Nov 18, 2017 11:53 AM in response to deggie

I did. Still nothing.

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Level 10

167,177 points

Nov 18, 2017 11:54 AM in response to Jhi Joseph

Time to Restore the iPhone from your backup.

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Jhi Joseph Author

Level 1

8 points

Nov 18, 2017 12:10 PM in response to deggie

How do I do that?

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Jhi Joseph Author

Level 1

8 points

Nov 18, 2017 12:25 PM in response to deggie

Should I do a backup now first?

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Level 10

167,177 points

Nov 18, 2017 2:26 PM in response to Jhi Joseph

Yes.

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Jhi Joseph Author

Level 1

8 points

Nov 18, 2017 5:10 PM in response to deggie

Deggie,

Thank you. It worked. The phone is doing the update for some time now but the phone is working. Much appreciated.

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My texting app keeps crashing when I open it.

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