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Question: application error?

I'm trying to upgrade to upgrade from Lion to High Sierra. From a little reading I found that I need to download El Capitan as an intermediate step. However, my iTunes won't let me sign in to the app store to download it and continues to tell me to contact support despite all my information being provided. What should I do next?

MacBook Pro, OS X 10.7.5 early 2011 model

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Contact support as it says.

http://apple.com/emea/support/itunes/contact.html

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Question: application error?