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Level 1

11 points

2016 Word 15.14 update issue saving docx files

On my mid-2011 iMac running Sierra 10.12.6 and Office 2016, I updated Office to v 15.14. Now every time I open Word or go to save an existing .docx file it prompts me about a global format file type a bunch of times which I've never seen before. This is very annoying so I'm curious if anyone else sees this and if they've been able to turn off whatever it is that causes it. I'd love to revert to the previous version since I never had problems with it.

iMac, macOS Sierra (10.12.6)

Posted on Nov 18, 2017 10:59 AM

28 replies

jontalk Author

Level 1

11 points

Nov 21, 2017 11:39 AM in response to Kappy

Kappy...after reviewing the messages, I managed to open the disk finder, click the Go menu, reveal the hidden folder by holding down the option key then navigated the path to the templates folder, changed the name of the file to 'xxxnormal.dotm' and BINGO! It worked. Sorry for the amateurish behavior, but I'm still learning Mac and this has helped figure out the hidden folder with Office as well. Happy Turkey. Jonathan

Kappy

Level 10

361,741 points

Nov 21, 2017 11:48 AM in response to jontalk

No problem. Wish I thought of that but since retiring I don't work with Office very much. Today Apple has beefed up the security of the OS to the point where many files cannot be modified. Office must deal with these changes.

I'm pleased you solved your problem. Like you I often find that the simplest problems can sometimes take ages to figure out because the "simple" answer is the last one you think of. 😁

Happy Thanksgiving to you.

jontalk Author

Level 1

11 points

Nov 20, 2017 2:18 PM in response to Kappy

OK I renamed the disk 'untitled' to "JK Disk". The home icon is titled 'jontalk' as you can see in the screen shot. I don't see any of the library or other references you made there.

Kappy

Level 10

361,741 points

Nov 20, 2017 2:47 PM in response to jontalk

Here is my last effort. Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. I think they can help you better than I.

Kappy

Level 10

361,741 points

Nov 18, 2017 11:06 AM in response to jontalk

You might try updating to the current version, 15.40. You are far behind.

jontalk Author

Level 1

11 points

Nov 18, 2017 1:59 PM in response to jontalk

Kappy...my bad. In my haste I entered the wrong version which is actually 15.40 rather than .14. I guess you're not having the problem then?

Kappy

Level 10

361,741 points

Nov 18, 2017 2:12 PM in response to jontalk

No, and neither are most users so far. You might check the mac users forum in the MS Forums.

jontalk Author

Level 1

11 points

Nov 19, 2017 11:37 AM in response to Kappy

OK I figured out how to change the Finder preferences and now have the disk icon on my desktop 🙂

jontalk Author

Level 1

11 points

Nov 19, 2017 12:03 PM in response to jontalk

Just tried opening a new document and tried saving the name as "Normal.dotm" and it won't allow me to save it with that naming 😟

Kappy

Level 10

361,741 points

Nov 19, 2017 12:24 PM in response to jontalk

No. You save that one with the name, "Normal.dotm." The case is significant.

Kappy

Level 10

361,741 points

Nov 19, 2017 12:25 PM in response to jontalk

That is not the right folder. The Library folder you want is the one in your Home folder. You are looking in the system's Library folder.

jontalk Author

Level 1

11 points

Nov 19, 2017 4:24 PM in response to Kappy

Frustrated I removed all the Office apps and reinstalled the earlier version and still have the problem which tells me it's as you say; connected with the user library I'm unable to locate..UGH!

Kappy

Level 10

361,741 points

Nov 20, 2017 1:45 PM in response to jontalk

Click on Use .docx option.

2016 Word 15.14 update issue saving docx files