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Question: I think I "broke" the OS 11 upgrade for my iPhone. How do I reinstall?

I upgraded my iPhone 7 to OS 11, and it worked fine for a couple of weeks, but one day I was laughing about the new "enthusiastic Siri" to some friends, and ever since, Siri has downgraded herself to such a monotone, robotic voice it's like an anti-Turing test. Also, my photos don't always orient properly. Can I reinstall? Will that fix it? And if so, how do I do that?

iPhone 7, iOS 11

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Nov 18, 2017 11:30 AM in response to jennw2ns In response to jennw2ns

How to erase your iOS device & then set it up as a new device or restore it from backups


If the above doesnt work for you, then:


Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

1. Disconnect the USB cable from the iPhone, iPad, or iPod touch and leave

one end of the cable connected to your computer's USB port.

2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds

until the red slider appears, then slide the slider. Wait for the device to turn off.


* If you cannot turn off the device using the slider, press and hold the

Sleep/Wake and Home buttons at the same time. When the device turns off,

release the Sleep/Wake and Home buttons.


3. While pressing and holding the Home button, reconnect the USB cable to the

device. The device should turn on. Note: If you see the battery charge warning,

let the device charge for at least ten minutes, and then start with step 2 again.

4. Continue holding the Home button until you see the "Connect to iTunes" screen.

When this screen appears you can release the Home button:

5. If necessary, open iTunes. You should see the following "recovery mode" alert:

6. Use iTunes to restore the device.


If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

Nov 18, 2017 11:30 AM

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Question: I think I "broke" the OS 11 upgrade for my iPhone. How do I reinstall?