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Sync your iPhone, iPad, or iPod using iTunes on your computer

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Question: Syncing photos from dell laptop to iPad.

I sync my favorite photo folders from my dell laptop to my iPad and iPhone. Just this past week, 3 new photos that were taken with my daughter‘s iphone, which I saved to my dell will not sync to my iPad through iTunes. The folder shows up on my iPad, but it is empty. I have the latest iTunes installed on my laptop and the latest iOS on my iPad. I do not save my photos to iCloud.

iPad Mini Wi-Fi, iOS 11.0.1

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Nov 19, 2017 7:37 AM in response to Sunshine4a In response to Sunshine4a

Hi Sunshine4a,

Thank you for contacting Apple Support Communities. Based on what you stated, it seems like you were able to sync photos to your iPad through iTunes but it is not working for new photos. There are a couple things you can try that may be able to help. Making sure you have the latest version of iTunes and you can turn the sync feature off and then re-enable it. I would recommend you read these articles and use them to help troubleshoot the issue.


Update to the latest version of iTunes


Keep your photos safely stored and up to date on all of your devices

​Cheers.

Nov 19, 2017 7:37 AM

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Nov 19, 2017 8:45 AM in response to Sunshine4a In response to Sunshine4a

Hey Sunshine4a,

Thanks for the update. Yes, turning off the sync feature for photos in iTunes would be unchecking the box and saving changes. You may see a warning that the photos will be removed from the device, but when you re-enable the sync feature they will attempt to sync to the iPad again. This re-sync of the photos should pull the new photos to the iPad from the computer.

Take care.

Nov 19, 2017 8:45 AM

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Nov 19, 2017 12:33 PM in response to Sunshine4a In response to Sunshine4a

Hey Sunshine4a,

If you have a large library of photos and videos it can take a while depending on the size. Let us know if you have additional follow up questions. As for wanting to know if syncing photos to the iOS device will create albums in iOS 11, iTunes has the option available to sync "All photos and albums". This will copy the photos from Photos or iPhoto depending on which you have chosen to sync.

Take care.

Nov 19, 2017 12:33 PM

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Nov 19, 2017 2:33 PM in response to i_rina In response to i_rina

I just synced my photos again and now an old photo folder shows 0 photos, previously there were 6 photos in that folder. I still haven’t unchecked and reset the sync since I sync so many photos. However, I’m concerned that they won’t re-sync since I’m having problems with some older folders now as well as new ones.

Nov 19, 2017 2:33 PM

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Nov 19, 2017 3:11 PM in response to Sunshine4a In response to Sunshine4a

Hey Sunshine4a,

Thanks for keeping us updated on your progress. If the photos do not sync to the iPhone from the computer after they are removed, there are ways to troubleshoot that. The important thing is that the photos are stored locally on the computer and those are not removed, otherwise, there would be nothing to sync to the iPad. This article explains step by step the stop syncing and then manually syncing them again process.

Stop syncing all photos

  1. Open iTunes on your computer and connect your iPhone, iPad, or iPod touch.
  2. Click on the device icon in iTunes.
  3. Click Photos.
  4. Deselect "Sync Photos" then click "Remove photos."
  5. Click Apply.


Sync your photos manually with iTunes

You can set up iTunes to sync photos to your iPhone, iPad, or iPod touch from the Photos app, or from a folder on your computer. Each time that you sync your iOS device with iTunes, the photos and videos on your iOS device update to match the albums on your computer. If you have photos on your iPhone, iPad, or iPod touch that aren't on your computer, follow these steps to import them.

  1. Make sure that you have the latest version of iTunes.
  2. Open iTunes on your computer.
  3. Use the included USB cable to connect your iPhone, iPad, or iPod touch to your computer.
  4. Click on the device icon in iTunes.
    User uploaded file
  5. In the sidebar on the left side of the iTunes window, click Photos.
    User uploaded file
  6. Click the box next to "Sync Photos." If instead you see "iCloud Photos is On," all of your photos and videos are already on all of your devices that use iCloud Photo Library. You don't need to sync them through iTunes.
  7. Choose the app or folder that you want to sync from.
    If you choose to sync a folder with sub-folders, the first level of sub-folders will appear as albums on your device.
    User uploaded file
  8. Choose to sync all photos or selected albums.
  9. Select "Include videos" to sync the videos from your app or folder too.
  10. Click Apply.

Keep your photos safely stored and up to date on all of your devices


Cheers.

Nov 19, 2017 3:11 PM

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Nov 19, 2017 6:47 PM in response to jeremy_v In response to jeremy_v

I removed all my synced photos and attempted to resync them. Every photo folder appeared, but with 0 photos. However, my info stated that all the photos were there and the storage space was used as if they were there. However, they were not on my ipad. I am currently restoring my ipad from a back up (3 hours remaining).

Nov 19, 2017 6:47 PM

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Nov 20, 2017 4:29 AM in response to jeremy_v In response to jeremy_v

I removed all my synced photos and attempted to resync them. Every photo folder appeared, but with 0 photos. However, my info stated that all the photos were there and the storage space was used as if they were there. However, they were not on my iPad. I am currently restoring my ipad from a back up (3 hours remaining).


The iPad restore did not work. In the middle of the process of syncing, the syncing stopped, and approximately 1/3 of my photo folders were restored with photos. The remaining 2/3 of the folders are on my iPad, but with 0 photos. Any suggestion? Should I restore the iPad again?

Nov 20, 2017 4:29 AM

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Nov 20, 2017 12:03 PM in response to brenden dv In response to brenden dv

Brenden,

I removed all my synced photos and attempted to resync them. Every photo folder appeared, but with 0 photos. However, my info stated that all the photos were there and the storage space was used as if they were there. However, they were not on my iPad. I am currently restoring my ipad from a back up (3 hours remaining).


The iPad restore did not work. In the middle of the process of syncing, the syncing stopped, and approximately 1/3 of my photo folders were restored with photos. The remaining 2/3 of the folders are on my iPad, but with 0 photos. Any suggestion? Should I restore the iPad again?


I attempted to restore my iPad again this morning, and the sync completed without saving my photos to my iPad. Again, the folders are there, but about 2/3 are empty. I’m not sure how to get my photos back on my iPad. Any suggestion?

Nov 20, 2017 12:03 PM

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Nov 20, 2017 5:59 PM in response to Sunshine4a In response to Sunshine4a

Hey Sunshine4a,

Thank you for using the Apple Support Community. It looks like all the photos were removed from the device when you stopped syncing. When you tried to sync manually the albums did sync to the iPad but only some of the photos synced. Since you have restored the iPad from a backup two times and it still will not sync some photos, another option is to restore the iPad to factory without using a backup. Then try to manually sync the photos to the iPad through iTunes.


Restore your device to factory settings

  1. Open iTunes on your Mac or PC. If you can't access a computer and your device still works, you can erase and restore your device without a computer.
  2. Connect your iPhone, iPad, or iPod to your computer with the cable that came with your device.
  3. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.
  4. Select your iPhone, iPad, or iPod when it appears in iTunes. For an unresponsive device or one that won't turn on, learn what to do. Or get help if your device doesn't appear in iTunes.
  5. In the Summary panel, click Restore [device].
    User uploaded file
  6. Click Restore again to confirm. Then iTunes erases your device and installs the latest iOS or iPod software.
    User uploaded file
  7. After your device restores to factory settings, it restarts. Now you can set it up as new.

Restore your iPhone, iPad, or iPod to factory settings


Have a nice day.

Nov 20, 2017 5:59 PM

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Nov 21, 2017 5:41 AM in response to chris_g1 In response to chris_g1

Chris, If I restore it to new without using a backup, wouldn’t I lose my stored passwords?


In addition, I

spoke to an Apple customer care specialist and gave them access to my laptop and iPad. They said that the problem was that something was wrong with my iTunes installation. They had me uninstall and reinstall it. However, the problem still persisted after I did that.

Nov 21, 2017 5:41 AM

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Nov 21, 2017 4:40 PM in response to Sunshine4a In response to Sunshine4a

Maybe it is time to read the following thread:


Re: The ipad cannot be synced. An internal device error occurred.


And search for threads with "sync photos" in the title.


Good luck!


Paardeslager

Nov 21, 2017 4:40 PM

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Question: Syncing photos from dell laptop to iPad.