I am trying to back up my Phone 7 to my PC using Itunes and I get a message back up can nt be completed Iphone disconnecting

Question

I am trying to back up my Phone 7 to my PC using Itunes and I get a message back up can nt be completed Iphone disconnecting

I an trying to back up my Iphone 7 to my PC using Itunes and I get a message that back up cannot be completed Iphone is disconnecting. How can I fix this

iPhone 3GS, iOS 5.0.1

Posted on Nov 18, 2017 12:36 PM

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Answer 1

brenden dv

Community Specialist

Nov 19, 2017 7:55 AM in response to markfromweston

Hi markfromweston,

Thank you for visiting Apple Support Communities.

It looks like your iPhone backup isn't completing because the device seems to disconnect from iTunes.

You can find a good list of troubleshooting steps that will help fix this at If your iTunes backup couldn't be completed or you can't restore from a backup - Apple Support .

Sincerely.

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