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Question: Images taken as HEIF present as JPG in Image Capture

Brand new iPhone X,


Camera set to HEIF for photos, yet connecting to my Mac and using Image Capture to transfer shows them all as JPGs. (no matter what transfer setting in Photos>Settings) Yes, I'm on High Sierra.


Plugging the iPhone into a Windows computer confirms they are all HEIF format images.


How do I use my Mac to get HEIF images off my iPhone? My old workflow included Image Capture on the Mac, but that seems broken. Did Apple abandon it?


Any help appreciated!

iMac, macOS Sierra (10.12)

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Nov 18, 2017 2:55 PM in response to LACAllen In response to LACAllen

Don't use the photos app. It's low grade dog poop when you use a NAS for photo storage. Crashy.


Just want to transfer the original images off my new iPhone in HEIF. Only way I can do this is by using a Windows computer - which seems a bit ironic.

Nov 18, 2017 2:55 PM

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Nov 18, 2017 2:58 PM in response to WestVanPete In response to WestVanPete

Don't use the photos app. It's low grade dog poop when you use a NAS for photo storage. Crashy.


Trying to help you troubleshoot my friend.


If you want to editorialize, best of luck to you.


Feedback for Apple goes here >>> http://www.apple.com/feedback/

Nov 18, 2017 2:58 PM

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Nov 18, 2017 3:02 PM in response to LACAllen In response to LACAllen

I'll bet I could use iCloud photos or whatever as well, but the thing is I don't want to massively change my workflow.


I just want to copy files from my new iPhone to my Computer using a USB cable.


"Change your photo management software", while it may or may not fix the problem is much more than I'm willing to do. Have you used Photos with a NAS? I'd rather stab myself in the eye with a fork.


If the Mac can't copy HEIF photos to my Mac then so be it. I just thought I was missing something easy.


Your suggestion, while appreciated, is a massive undertaking for my 2.8 TB of photo library.

Nov 18, 2017 3:02 PM

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Nov 18, 2017 3:10 PM in response to WestVanPete In response to WestVanPete

I just thought I was missing something easy.

Something my very simple, low effort troubleshooting suggestion would have helped you identify.


"Change your photo management software",

Nowhere have I suggested you change anything. You are not quoting me.


I'd rather stab myself in the eye with a fork.

Again... I am reluctant to help those who don't want answers that contradict what they want to hear. This is not Reddit.


Have you used Photos with a NAS?

So, unless I fit this category, my suggestions are invalid?


Your suggestion, while appreciated,

Uh-huh.

Nov 18, 2017 3:10 PM

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Question: Images taken as HEIF present as JPG in Image Capture