Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Updating Problems

So I've attempted to update my iPhone to the latest version. Only there appear to have been connection issues, and I've been told I have unknown error (9). I've tried restoring, and now my iPhone is stuck on the connect to iTunes screen. I've tried force restarting it (holding down the power and home button), and it just takes me back to that screen. I've tried updating and updating and restoring. Takes me back to that screen. Now I can't use my phone at all because I can only get that screen. Any advice? There aren't any genius bar appointments at my local shop until Wednesday and I'd like to have a phone before then.

iPhone SE

Posted on

Reply
Question marked as Apple Recommended
Answer:
Answer:

If you are using the latest version of iTunes, and you have tried everything on this page -If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

then the genius appointment is your best bet.

Posted on

Page content loaded

Question marked as Apple Recommended

Nov 18, 2017 6:49 PM in response to Riley Uzumaki In response to Riley Uzumaki

If you are using the latest version of iTunes, and you have tried everything on this page -If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

then the genius appointment is your best bet.

Nov 18, 2017 6:49 PM

Reply Helpful

Nov 18, 2017 8:09 PM in response to Riley Uzumaki In response to Riley Uzumaki

You'll need iTunes 12.7 if you are updating your iPhone to iOS 11 via iTunes. You will get an error message (can't recall the exact number) if you attempt to update your iPhone using iTunes 12.6.


You can check the version of iTunes you are using:

  • Mac: iTunes > About iTunes
  • Windows: Help > About iTunes

Nov 18, 2017 8:09 PM

Reply Helpful
User profile for user: Riley Uzumaki

Question: Updating Problems