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Question: can't update iTunes on Windows PC

version of iTunes on my Windows PC is out of date but the Apple update won't work; it just repeats the "check for update" loop. What's wrong?


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Nov 18, 2017 4:14 PM in response to ckristindavid In response to ckristindavid

The current version of iTunes at the time of posting is If you are running Windows 7 or better and Apple Software Update isn't fetching the new build for some reason then download a fresh copy from iTunes - Download iTunes Now - Apple, and ignore the paragraphs below.

If you have any problems with the update see Troubleshooting issues with iTunes for Windows updates.

If you run Windows XP SP 3 or Vista then iTunes is maxed out at version While it seems users with iOS 10.0 through 10.1 were able to sync and backup with this older version of iTunes, upgrading or restoring a device running iOS 10 requires iTunes 12.5.1 or later. It would also seem that iOS 10.2 broke the ability to sync with iTunes and the minimum version for iOS 10.2 is iTunes iTunes or better is required for iOS 11. You can backup to iCloud.

Upgrading to Windows 7 or later would let you install the current version of iTunes, or see Move your iTunes library to a new computer if you decide it it is time for new hardware. Alternatively you could take out a subscription to iTunes Match which would allow music added to your iCloud Music Library on your computer to become available to stream or download to your device. See Subscribe to iTunes Match - Apple Support for details.

See also Import photos and videos from your iPhone, iPad, or iPod touch - Apple Support. If you unlock your device before connecting to your computer it may still register as a digital camera type device, allowing you to copy off any photos. Otherwise iCloud and Photo Stream may work, or you can use email, Dropbox, or similar tools.


Nov 18, 2017 4:14 PM

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Question: can't update iTunes on Windows PC