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Question: my iPhone 6 has gone silent a couple of upgrades ago. It makes no noises at all

My iPhone 6, version iOS 11.0.2, stopped making any noises a couple of upgrades ago. Volume is up, airplane mode is off. It won't even ring when a call comes in. No message noises, no e-mail noises. It does vibrate only.

iPhone 6, iOS 11.0.2

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Mute is not on. That is not the problem

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Nov 18, 2017 2:09 PM in response to bas2 In response to bas2

Thanks Chris, going through that process did restore sound.

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Nov 18, 2017 1:47 PM in response to bas2 In response to bas2

Go to Settings>Sounds> and make sure the volume is turned up there. If you are looking at the home screen, tap on the volume buttons and see if it shows the word Ringer at the top of the volume bar. If it says Headphones, then the device would appear to be stuck in headphone mode. That would require a trip to the Apple Store Genius Bar. The only other thing to check is in Settings>General>Accessibility>Assistive Touch. Activate that, press the button, and then check Device. There should be two icons, separated by an arrow. One says Volume Up, the other is a bell with Mute under it. If you see anything but Mute under the bell, tap on it to put a line through it, and it should show Mute. If it doesn't that could explain the lack of sounds.

Nov 18, 2017 1:47 PM

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Nov 18, 2017 2:09 PM in response to bas2 In response to bas2

Thanks Chris, going through that process did restore sound.

Nov 18, 2017 2:09 PM

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Question: my iPhone 6 has gone silent a couple of upgrades ago. It makes no noises at all